Onsite Desktop Support

0201 CSC Computer Sciences Ltd; Greater London; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Compensation & Pension

DXC Select & Perks

Learning & Development

Salary Sacrifice Car Scheme

Job summary

DXC Technology in London is seeking an Onsite Desktop Support Engineer to resolve a wide range of software and hardware incidents and service requests on‑site for a major client.

You will deploy workstations, assist end users, ensure security policy compliance, and maintain ticketing with ServiceNow, delivering high levels of customer service in a fast‑paced environment.

Strong knowledge of Windows/macOS, Intune, Citrix and Office 365 is required.

Qualifications

• Strong customer service skills and ability to work with non-technical users.
• Experience supporting Office 365/M365, Windows and macOS in enterprise settings.
• Familiarity with ITIL framework and endpoint management (Intune).

Responsibilities

• Provide accurate and on-time deployment of workstations to employees.
• Assist end-users with hardware, software and network issues and inquiries.
• Ensure security policy compliance across security platforms.
• Maintain a ticketing system (ServiceNow) and manage SLAs.
• Provide after-hours support as necessary.
• Create and update technical documentation and user guides.
• Test new hardware/software to improve support efficiency.

Skills

End-user computing

Windows

macOS

Intune

Image management

Application packaging

MDM

Citrix

Exchange

Office 365

Microsoft Teams

OneDrive

Zoom

Webex

Experience management

Desktop engineering

Network concepts

Cloud services

ServiceNow

Tools

ServiceNow

Job description

Job Description: Job Title – Onsite Desktop Support Type – Full-Time, Permanent Location – London

At DXC Technology, we’re people first. Why? Because it’s people that get the job done. We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting‑edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do. We are currently looking for a Desktop Support Engineer to support one of our clients based on‑site in central London. Day‑to‑day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first‑class customer service.

Key Skills Required

• 1. Knowledge of end‑user computing technologies, including Windows, macOS, Intune, Image management, Application packaging, mobile device management (MDM), Citrix.
• 2. Proficient in messaging and collaboration tools such as Microsoft Exchange, Office 365, Microsoft Teams, OneDrive, Zoom and Webex.
• 3. Knowledge of managing Experience management and Desktop engineering.
• 4. Understanding of network infrastructure, security, and cloud services.
• 6. Extensive knowledge of end‑user computing technologies (Level 3/4 skill), including Windows Desktop support macOs, Windows Intune, and Citrix

This position requires exceptional customer service ability to assess needs, define requirements, manage tasks, and prioritise work.

Here are some examples of the actual work your day would include:

• Provide accurate and on‑time deployment of workstations to employees
• Assist and/or educate end‑users with technical issues, inquiries, and problems related to hardware, software, and network connectivity
• Ensure security policy compliance across various security platforms
• Maintain a system for tracking and prioritising support requests through a ticketing system (ServiceNow)
• Ensure that all support requests are logged, monitored, and resolved within established service‑level agreements (SLAs)
• Provide after‑hours support and assistance as necessary
• Create and update technical documentation, knowledge base articles, and user guides to assist both the IT team and end‑users
• Test new hardware, software, and tools to improve end‑user support and system efficiency

Job Requirements

To be successful in this role, you need to have a certain amount of knowledge, skills and experience:

• Exceptional customer service skills, with the ability to relate to non‑technical people and work as part of a team
• Further experience supporting the following endpoint technologies:
  • Office 365/M365 (MS Teams, OneDrive, Outlook, SharePoint, etc.)
  • MS Windows/Mac clients in an enterprise setting
  • Wireless networks and networking (TCP/IP)
• Familiar with the ITIL framework
• Several years’ experience deploying software/patching endpoint devices via endpoint management software (i.e. Intune)
• Experience with security tools, conditional access, MFA, SSO and other security configurations in a Microsoft Entra and Azure environment
• Ability to diagnose and problem‑solve using organizational and time‑management skills

What we can offer you

• Competitive Compensation & Pension Scheme – Rewarding your expertise while securing your future.
• Comprehensive Benefits Package – Including DXC Select, Perks at Work, and incentive programs for exclusive savings and rewards.
• Continuous Learning & Development – Access to upskilling opportunities, career growth resources, and industry‑leading training.
• Lifestyle Perks – Enjoy options like the Salary Sacrifice Car Scheme and more.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry‑Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.