Onsite Customer Support Specialist (Lisbon) – AI-Powered App

airapps; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Annual Bonus

Top-tier Health and Life Insurance

Transportation Budget

Coverflex benefits package

Pension Fund

Urban Sports Club membership

Free meals

Job summary

airapps in Greater London is looking for a Customer Support Specialist to ensure a consistent user experience across its iOS applications. You will support global customers, troubleshoot issues, and drive improvements in customer satisfaction.

The ideal candidate has over 3 years in customer support, proficiency in English, and a solid understanding of iOS apps.

Join us to be part of an innovative team at airapps, where we redefine resource management.

Qualifications

• 3+ years of experience in customer support or a similar role.
• Strong experience with customer communication tools.

Responsibilities

• Support global customers across multiple channels.
• Investigate and troubleshoot technical issues within iOS apps.
• Collaborate with engineering and marketing teams.

Skills

Customer support experience

Proficiency in English

Zendesk

Social media platforms

Technical troubleshooting

Written communication

Education

Bachelor’s degree or equivalent experience

Tools

Zendesk

Job description

airapps in Greater London is looking for a Customer Support Specialist to ensure a consistent user experience across its iOS applications. You will support global customers, troubleshoot issues, and drive improvements in customer satisfaction.

The ideal candidate has over 3 years in customer support, proficiency in English, and a solid understanding of iOS apps.

Join us to be part of an innovative team at airapps, where we redefine resource management.