Customer Success Manager

XYZ Reality; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Christmas shutdown

Private healthcare

Hybrid working

Biannual salary reviews

Staff parties (Summer & Christmas)

Free Thursday lunch

Office near Angel station

Cycle to Work

Employee referral scheme

Job summary

XYZ Reality Ltd. is seeking a Customer Success Manager who will be the face of XYZ Reality for our clients.

You\'ll work on-site with project teams, drive adoption of The Atom platform, and translate field realities into business value for senior stakeholders. Based in the UK or Europe with regular travel, you bring hands-on construction delivery experience in Electrical Engineering, CSA, Project Controls, or Commissioning, and you’ll build trust from Sub-Contractor to VP while helping clients

Qualifications

• Proven background in construction delivery with specialism in Electrical Engineering, CSA, Project Controls or Commissioning.
• Hands-on site experience giving credibility with field teams.
• Strong communication to engage senior client stakeholders up to VP level.
• Willingness to travel to project sites as a core part of the role.
• Curiosity about technology and openness to learn.

Responsibilities

• Own the day-to-day client relationship across assigned projects, as primary contact for site teams, project managers and senior stakeholders.
• Drive on-site adoption of the XYZ platform, embedding it into daily workflows and removing adoption barriers.
• Be the bridge between site and senior leadership, translating on-the-ground performance into reporting for Directors and VPs.
• Identify risks to client satisfaction or adoption early and coordinate with internal teams to resolve them.
• Support commercial growth by building strong relationships and demonstrating measurable delivery impact.
• Share client feedback and site observations to help evolve the platform and service.

Skills

Construction delivery

Hands-on site experience

Stakeholder communication

Travel readiness

Tech curiosity

Job description

Help bring new technology to live construction sites

About XYZ Reality

XYZ Reality created the world’s first engineering-grade augmented reality for construction. Our site-safe hardhat, The Atom, overlays the design model onto the live build, so our engineers can verify work as it goes in on some of the most complex mission-critical projects in the world.

Backed by Series B investment and growing fast across the US, UK and Europe, we’re a driven, passionate team changing how the industry builds.

If you want your work to shape how the world gets built, we’d like to hear from you.

Our project delivery team runs XYZ's service on site across multiple active projects, from mobilisation to handover.

THE ROLE

Customer Success Managers are the face of XYZ Reality for our clients. You'll help people feel the product.
This role is for someone who has spent years in construction delivery, in Electrical Engineering, CSA, Project Controls or Commissioning, and knows the industry inside out. You'll use that experience to connect with site teams on their level, understand their pressures, and show them how XYZ Reality helps them deliver better. You're not a software salesperson. You're a construction professional who has found a better way.
You'll spend a lot of time on sites, working directly with project teams and building trust. You'll also hold your own in a room with VPs and senior client stakeholders, translating field reality into business value.

Location: We're open to candidates based in the UK or across Europe, with regular travel to client sites.

KEY RESPONSIBILITIES

• Own the day-to-day client relationship across your assigned projects, acting as the primary point of contact for site teams, project managers, and senior stakeholders to ensure they are getting full value from the XYZ platform.

• Drive on-site adoption of the XYZ platform, working directly with field teams to embed the service into daily workflows, remove adoption barriers, and ensure the product is genuinely improving how work gets done.

• Be the bridge between site and senior leadership, translating on-the-ground performance, issues, and wins into clear reporting and insight for client Project Directors, Construction Directors, and VPs.

• Identify risks to client satisfaction or adoption early, flagging issues proactively, coordinating with internal teams to resolve them, and maintaining a high standard of delivery across every project touchpoint.

• Support commercial growth, contributing to account retention and expansion by building strong relationships, demonstrating measurable delivery impact, and working with colleagues on client conversations.

• Feed real-world insight back into XYZ, sharing client feedback, site observations, and adoption patterns with colleagues to help shape how the platform and service evolves.

REQUIRED QUALIFICATIONS

• Proven background in construction delivery with specialism in one or more of: Electrical Engineering, Civil / Structural / Architectural (CSA), Project Controls, or Commissioning, on major programmes.

• Hands-on site experience that gives you genuine credibility with field teams

• Communication skills to engage effectively with senior client stakeholders up to VP level.

• Comfortable with extensive travel to project sites as a core part of the role; this is a field-facing position, not a desk job.

• Curiosity about technology and genuine openness to learn; you do not need to be a tech expert, but you need to believe that better tools can change how construction gets delivered.

KEY EXPERIENCE & SKILLS

• Deep construction specialism: Electrical, CSA, Project Controls, or Commissioning

• Naturally builds trust with site teams & senior stakeholders alike

• Clear, confident communicator from Sub-Contractor to VP

• Client-focused with a drive to deliver measurable value

• Curious about technology & motivated to learn

• Resilient, adaptable & thrives in a fast-moving environment

BENEFITS (UK)

• 25 days annual leave + public holidays

• Christmas shutdown days on top of your leave allowance

• Private healthcare with Vitality

• Hybrid working

• Biannual salary reviews

• Summer & Christmas staff parties

• Free Thursday lunch and drinks after work

• Office a 5 minute walk from Angel station

• Cycle to Work scheme

• Employee referral scheme

Want to see The Atom in action? Watch our videos on YouTube (https://www.youtube.com/@XYZReality/videos) or visit www.xyzreality.com.