Online Travel Consultant (Stewart Travel)

TN United Kingdom; Scotland; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Reisevertrieb sucht einen engagierten Online Travel Consultant, um Kunden bei der Planung ihrer Traumurlaube zu unterstützen. In dieser Rolle werden Sie für die Bearbeitung von Kundenanfragen über Webchats verantwortlich sein und sicherstellen, dass die Kunden die besten Reiseoptionen erhalten. Sie werden die Möglichkeit haben, Ihre Kommunikationsfähigkeiten zu nutzen, um individuelle Reisen zu gestalten und eine hervorragende Kundenzufriedenheit zu gewährleisten. Wenn Sie eine Leidenschaft für Reisen haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 1 Jahr Erfahrung im Reisevertrieb.
• Gutes Verständnis von Reiseprodukten und Touranbietern.

Responsibilities

• Bearbeitung von Online-Webchats und Kundenanfragen.
• Buchung von Urlauben einschließlich Flügen und Hotels.

Skills

Reisevertrieb

Kommunikationsfähigkeiten

Kundenservice

Multitasking

Job description

Below is a refined version of the job description with improved formatting and clarity:

Online Travel Consultant (Stewart Travel) - Scotland, UK

Client: Stewart Travel

Location: Scotland, UK, GB

Job Category: Consulting

EU work permit required: Yes

Job Reference: a68d0c165ceb

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description

Role Overview

The Retail arm of Brooklyn Travel Group encompasses Travel Sales, Admin Support, Product, and Customer Service functions. As an independent travel agent, we sell holidays worldwide from our 11 stores across Scotland and Northern Ireland, offering an omni-channel booking approach to ensure customer convenience. Our goal is to deliver seamless customer journeys and exceptional service.

Responsibilities

• Handle online webchats and customer enquiries
• Maintain knowledge of major tour operators and airlines to match customer needs
• Represent Stewart Travel with professionalism and confidence
• Communicate effectively to understand customer requirements and provide suitable travel options
• Book holidays including flights, hotels, transfers, and excursions
• Customize holidays and cruises to meet individual customer preferences
• Enhance sales and customer satisfaction through recommendations and upgrades
• Process payments securely for deposits and travel expenses
• Innovate to generate new business opportunities
• Contribute to team goals and maximize individual sales profit

Qualifications and Skills

• At least 1 year of experience in travel sales preferred
• Good understanding of travel products, tour operators, and airlines
• Strong written communication skills
• Confidence in online customer interactions and web chat environments
• Ability to thrive in a fast-paced sales environment
• Multi-tasking and prioritization skills
• Ability to work independently and as part of a team
• Flexibility to support other retail branches as needed