Travel Consultant, Paisley (Stewart Travel)

TN United Kingdom; Paisley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen in der Reisebranche sucht einen leidenschaftlichen Reiseberater, der die Fähigkeit hat, unvergessliche Erlebnisse für Kunden zu schaffen. In dieser dynamischen Rolle sind Sie verantwortlich für die Anpassung von Reisen an individuelle Bedürfnisse und die Bereitstellung außergewöhnlicher Kundenberatung. Sie werden in einem schnellen Umfeld arbeiten, in dem Ihr Wissen über Reiseprodukte und Ihre Fähigkeiten im Kundenservice entscheidend sind. Wenn Sie eine Leidenschaft für das Reisen haben und Kunden helfen möchten, ihre Traumurlaube zu verwirklichen, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 1 Jahr Erfahrung im Reiseverkauf erforderlich.
• Gutes Verständnis von Reiseprodukten, einschließlich Reiseveranstaltern und Fluggesellschaften.

Responsibilities

• Bieten Sie außergewöhnliche Reiseberatung persönlich, per E-Mail und am Telefon.
• Buchen Sie Urlaube, einschließlich Flügen, Hotels und Transfers.

Skills

Kundenservice

Verkaufskompetenz

Kommunikationsfähigkeiten

Multi-Tasking

Education

Erfahrung im Reiseverkauf

Job description

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Job Category:

Consulting

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EU work permit required:

Yes

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Job Reference:

8e7fda035749

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Join the team at our Paisley store!

Department Information

Stewart Travel, the Retail arm of Brooklyn Travel Group, encompasses Travel Sales, Admin Support, Product, and Customer Service functions. As an independent travel agent, we sell holidays to any destination from our 11 stores across Scotland and Northern Ireland, using multiple channels for booking. Our goal is to provide seamless customer service from initial enquiry to post-travel follow-up, ensuring an exceptional experience.

Role Information

The Travel Consultant role at Stewart Travel is dynamic and fast-paced. We value exceptional customer service and expect you to uphold our core values. Passion for travel and a genuine interest in creating memorable experiences for customers are essential. You will have the opportunity to tailor holidays to individual needs, showcasing your knowledge and expertise to craft unique travel experiences.

Duties and Responsibilities

• Maintain good knowledge of major tour operators and airline products to meet customer needs and continuously update your product knowledge.
• Represent Stewart Travel Retail by providing exceptional travel advice face-to-face, via email, and over the phone.
• Communicate professionally and confidently, listening to customer needs to find suitable travel solutions.
• Book holidays, including flights, hotels, transfers, and excursions, using correct processes and systems.
• Customize holidays and cruises to meet customer requirements.
• Enhance sales and customer experience by suggesting upgrades and additional products.
• Securely process payments for deposits, holidays, and related expenses.
• Innovate to generate new business opportunities.
• Contribute to team goals and targets, aiming for maximum profit on individual sales.

Knowledge, Skills, and Experience

• Minimum of 1 year experience in a travel sales environment.
• Good understanding of travel products, including Tour Operators and Airlines.
• Excellent verbal and written communication skills.
• Confidence in engaging with customers face-to-face and online.
• Ability to work effectively in a challenging, fast-paced sales environment.
• Strong multi-tasking and prioritization skills.
• Ability to work independently and as part of a small team.
• Flexibility to support other retail branches as needed.