Online Shop Picker & Customer Support Specialist

Sainsbury’s Group; Chichester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Nightshift premium

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension

Sainsbury's share schemes

Shopping discounts

Wellbeing support

Job summary

Sainsbury’s Group is hiring store colleagues to deliver excellent customer service across our stores in the United Kingdom. You will pick and prepare online orders, assist customers in-store, and support with queries, substitutions, and order processing.

The role involves early starts, handling physical tasks, and working as part of a team to ensure smooth home delivery readiness. We welcome applicants who are enthusiastic, reliable, and ready to learn with a commitment to inclusivity and strong

Responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps - or providing brilliant substitutions where products are out of stock
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
• Build great knowledge about our products, services and promotions to help provide recommendations
• Working flexibly across the store as required
• Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
• Always ready to work flexibly and productive to a high standard across the store - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers

Job description

Sainsbury’s Group is hiring store colleagues to deliver excellent customer service across our stores in the United Kingdom. You will pick and prepare online orders, assist customers in-store, and support with queries, substitutions, and order processing.

The role involves early starts, handling physical tasks, and working as part of a team to ensure smooth home delivery readiness. We welcome applicants who are enthusiastic, reliable, and ready to learn with a commitment to inclusivity and strong