Online Sales Advisor

Builder Depot Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading independent builders merchant is seeking a motivated sales professional to convert leads for sample orders while ensuring excellent customer service. The role involves ownership of inbound and outbound sales, improvement of operational processes, and handling queries. Ideal candidates should showcase strong sales experience, organizational skills, and the ability to communicate effectively. The position requires availability Tuesday to Saturday and involves physical tasks such as lifting samples and replenishing stock.

Qualifications

• Previous experience in a sales environment is an advantage.
• Non-pushy approach to sales aiding customer projects.
• Effective task prioritization under pressure.
• Critical attention to detail for order handling.
• Excellent verbal and written communication skills.
• Comfortable using computers and willingness to learn systems.
• Capable of lifting up to 30kg safely.

Responsibilities

• Take ownership of inbound and outbound sample leads.
• Follow up on sample requests to maximize conversions.
• Improve operational processes for samples packaging.
• Handle customer queries through Zendesk and CRM.
• Perform daily manual handling tasks.
• Maintain samples stock levels in the department.

Skills

Sales experience

Great customer service

Organizational skills

Attention to detail

Communication skills

IT literacy

Physical capability

Job description

Builder Depot is one of the leading independent Builders Merchants in the UK. We pride ourselves on providing excellent training and development opportunities for our employees, along with long‑term career progression.

We are looking for someone who is motivated by targets, confident on the phone, and thrives on converting leads into sales while maintaining an excellent customer experience.

We require someone that is available Tuesday to Saturday. Shift pattern is: Tuesday – Friday 9:00‑18:00 and Saturdays 7:00‑16:00.

Roles and Responsibilities

• Sales: Take full ownership of inbound and outbound sample leads and proactively convert them into full-value orders. The approach is to follow up on all sample requests, ensuring no opportunity is missed, including identifying upselling and cross‑selling opportunities across the full Builder Depot range. Confidently guide customers through their project needs.
• Phone‑based sales and support to customers who have ordered a sample. Ensuring we are following up consistently to maximise conversion rates.
• Labeling and Dispatch Improvement: Working to improve our samples operational processes and offer, including packaging and dispatching.
• Customer Interactions: Handling sample order‑related queries through Zendesk and CRM.
• Manual Handling: Carrying out daily manual handling tasks, including lifting up to 30kg.
• Replenishing Stock: Ensuring samples stock levels are maintained in the department.

Person Specification

• Sales Experience: Previous experience in a sales environment is an advantage, particularly in the same or similar industry (Construction products, flooring, carpeting etc).
• Great Customer Service: We approach sales in a non‑pushy friendly way, aiming to help the customer with their project and have them choose Builder Depot as their preferred supplier.
• Organizational Skills: You should be able to prioritise tasks effectively, ensuring deadlines are met even under pressure.
• Attention to detail: Attention to detail is critical to ensure the order is handled correctly.
• Communication Skills: Excellent verbal and written communication skills are necessary for internal collaboration and dealing with customer inquiries.
• IT Literacy: Comfort using computers and willingness to learn warehouse management systems.
• Physical Capability: Capable of handling manual tasks and lifting up to 30kg safely.