Online Retail Volunteer – VH249

Big C; Wymondham; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established charity organization is seeking dedicated individuals to assist in their digital retail and eBay operations. This role involves picking, packing, and dispatching items, as well as handling returns and customer inquiries. Join a passionate team committed to supporting those affected by cancer and help make a difference in the community. The position offers flexible hours from Monday to Saturday, allowing you to contribute to a meaningful cause while gaining valuable experience in retail operations. If you're looking to be part of a supportive and inclusive environment, this opportunity is perfect for you.

Qualifications

• No specific educational qualifications required.
• Skills in customer service and organization are beneficial.

Responsibilities

• Picking, packing, sorting, and dispatching sold items.
• Assisting with customer inquiries regarding products and shipment.

Skills

Customer Service

Attention to Detail

Organizational Skills

Job description

Role:
To assist in the functioning of Big C’s digital retail and Ebay operations to promote Big C in a positive way and to maximise sales.

Tasks include:

1. Picking, packing, sorting and dispatching sold items.
2. Supporting the handling of returns and exchanges in accordance with Big C’s procedures.
3. Helping with photographing items to be listed online in line with Big C’s guidelines.
4. Pricing stock.
5. Assisting with customers enquiries regarding products and shipment.
6. Under the direction of Online Retail assistant, comply with Trading Standards Legislation.

Time commitment:
This opportunity will be based at Wymondham Distribution Centre. Roles available Monday to Saturday, 10:00am to 4:00pm.

About the organisation:
As a regional cancer charity, Big C are dedicated to supporting anyone affected by cancer in Norfolk and neighbouring counties whilst working with key partners in research and healthcare to improve future outcomes.

There are an estimated 2.5 million people living with cancer in the UK. 1 in 2 people will get cancer in their lifetime. Big C seeks and implements new approaches and projects to make sure that no one is missing our on the opportunity to access our support. Big C’s work focuses on 6 key areas: support, research, equipment, education, income generation and people.

The dedication of our employees, volunteers, supporters and fundraisers is how we continue to improve the lives of those affected by cancer.

Big C is passionately committed to wellbeing, inclusion, diversity, equity and supporting achievement of the charity’s vision and organisational objectives. It aims to unite all Big C employees and volunteers, ensuring everyone is effective, productive, happy and customer focused.

How to apply: If you are interested in this role and would like to apply or would like more information, contact the Volunteer Hub at Merchants’ Place –
E: [e-mail]
T: 01263 519454

Alternatively, you can complete an online registration form and your details will be sent to us directly. A link for the form can be found on our Volunteer Hub page on our website.