Online Retail Assistant - Ebay

Keech Hospice; Luton; On-site; GBP 25,000 - 26,000; Full time

Job summary

Keech Hospice is looking for an Online Retail Assistant to enhance the income from our eBay shop. This role is pivotal for improving customer experience and growing online sales, requiring collaboration, attention to detail, and strong interpersonal skills. Join a dedicated team in a supportive environment that appreciates diversity and inclusion.

Qualifications

• Experience of online selling platforms (eBay or similar).
• Confident in producing adverts and writing product listings.
• Strong team player with excellent interpersonal skills.

Responsibilities

• Create effective, accurate, and attractive product listings.
• Manage customer complaints and respond to messages promptly.
• Oversee stock control and manage product rotation.

Skills

Attention to Detail

Interpersonal Skills

Team Collaboration

Online Selling Experience

Tools

Microsoft Office

Job description

Keech Hospice is seeking an Online Retail Assistant - Ebay, to join our small and dedicated team in Luton. This role is key to increasing income and profitability from our online shops specifically through eBay whilst also delivering exceptional customer service.

Starting salary £25,542 per annum, with room to develop and progress through the pay grade banding to £25,759 on a competency based framework.

What you will do

• Collaborate effectively with staff to achieve team goals and targets.
• Create effective, accurate, and attractive product listings to increase competitiveness.
• Manage customer complaints with professionalism and empathy, striving for positive resolutions within a timely manner and respond to messages promptly and process refunds according to guidelines.
• Contribute towards the growth of Keech online shop by maximising opportunities
• Oversee stock control, optimise listings, and manage product rotation to improve the online shopping experience.
  
  

Essential

• Experience of online selling platforms (specifically eBay or similar)
• Confident in producing adverts and writing product listings
• Good attention to detail with a keen eye for accuracy.
• Strong team player with excellent interpersonal skills
• Proficiency in Microsoft Office programs and willingness to learn new systems
  
  

Desirable

• Understanding of customer service best practices
• Familiarity with complaint handling and problem solving
• Ability to delegate workload and manage own simultaneously
  
  

Please note: This vacancy may close early if we receive a high volume of suitable applications, so we encourage you to apply promptly.

Keech Hospice is an equal opportunity employer and we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings and we are committed to fostering an inclusive environment. Should you need any assistance completing an application form please e-mail [e-mail].

All prospective employees will be required to undergo a basic DBS (Disclosure & Barring Service) check.

We are committed to ensuring the safety and well-being of the individuals we serve and will take appropriate measures to safeguard them.