Retail Assistant ManagerKingston upon Thames, Vereinigtes Königreichvor OrtKingston upon Thames[...]

TUI; Kingston upon Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the travel and tourism sector is seeking a Retail Store Manager for their Kingston upon Thames location. In this role, you will lead a team, ensure high performance standards, and provide exceptional customer service. The ideal candidate will be passionate, motivated, and flexible with a strong focus on team development. Competitive salary, holiday benefits, and an inclusive working environment are offered.

Benefits

Holiday benefits

Discounts

Health and Wellbeing support

Investment in development

Qualifications

• Passion for excellent customer service.
• Confidence to exceed targets and overcome challenges.
• Mentor capable of supporting team development.

Responsibilities

• Lead and inspire your team by modeling company values.
• Monitor customer feedback to enhance satisfaction.
• Drive your team to exceed sales and service targets.

Skills

Customer service

Team development

Motivation

Leadership

Flexibility

Job description

Job Title: Retail Store Manager

Client:

TUI

Location:

Kingston upon Thames, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

08b443743170

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

About the Job

• Lead by example and role model company values to inspire your team, embracing change and challenges.
• Support your line manager in developing your team to be proactive, investigating and resolving questions or complaints, and taking ownership when needed.
• Monitor and report customer feedback to support trend spotting and improve customer satisfaction and loyalty.
• Guide, coach, and develop your team to achieve high performance and standards.
• Utilize evolving technology to understand customer needs and adapt your style for effective communication.
• Drive your team to exceed sales and service targets, in retail often called ‘Smashing your Targets’.

About You

• Passion for excellent customer service and leading by example.
• Motivator with confidence to exceed targets and overcome challenges.
• Mentor capable of supporting team development and talent retention.
• Inclusive management style recognizing the value of people.
• Organized, prideful of work, and ownership of personal development.
• Confident in managing accounts, policies, and store responsibilities.
• Flexible to work variable shifts, including evenings and weekends, with shifts shared 4 weeks in advance.

Our Offer

• Holiday benefits, discounts, and additional time off options.
• Competitive salary with commission and discretionary bonuses.
• Health and Wellbeing support across various areas.
• Inclusive environment fostering a Culture of Care.
• Disability Confident Company.
• Investment in your development through web-based training and store induction.

We celebrate diversity and inclusion. For more information, visit our website. For further details, please contact us via email.