Online Retail Assistant - Ebay

Keech Hospice Care; Luton; On-site; GBP 25,000 - 26,000; Full time

Job summary

Keech Hospice Care is seeking an Online Retail Assistant - Ebay to enhance online sales and customer service. This entry-level role focuses on managing eBay product listings, overseeing stock control, and providing excellent customer experiences. The position offers competitive pay and opportunities for progression in a dedicated team.

Qualifications

• Experience with online selling platforms (specifically eBay).
• Confident in writing product listings.
• Strong team player willing to learn.

Responsibilities

• Create and manage attractive product listings.
• Handle customer complaints professionally.
• Contribute to the growth of the online shop.

Skills

Attention to detail

Interpersonal skills

Teamwork

Customer service

Proficiency in Microsoft Office

Job description

Join to apply for the Online Retail Assistant - Ebay role at Keech Hospice

Join to apply for the Online Retail Assistant - Ebay role at Keech Hospice

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Keech Hospice is seeking an Online Retail Assistant - Ebay, to join our small and dedicated team in Luton. This role is key to increasing income and profitability from our online shops specifically through eBay whilst also delivering exceptional customer service.

Starting salary £25,542 per annum, with room to develop and progress through the pay grade banding to £25,759 on a competency based framework.

What you will do

• Collaborate effectively with staff to achieve team goals and targets.
• Create effective, accurate, and attractive product listings to increase competitiveness.
• Manage customer complaints with professionalism and empathy, striving for positive resolutions within a timely manner and respond to messages promptly and process refunds according to guidelines.
• Contribute towards the growth of Keech online shop by maximising opportunities
• Oversee stock control, optimise listings, and manage product rotation to improve the online shopping experience.
  
  

Essential

• Experience of online selling platforms (specifically eBay or similar)
• Confident in producing adverts and writing product listings
• Good attention to detail with a keen eye for accuracy.
• Strong team player with excellent interpersonal skills
• Proficiency in Microsoft Office programs and willingness to learn new systems
  
  

Desirable

• Understanding of customer service best practices
• Familiarity with complaint handling and problem solving
• Ability to delegate workload and manage own simultaneously
  
  

Please note: This vacancy may close early if we receive a high volume of suitable applications, so we encourage you to apply promptly.

Keech Hospice is an equal opportunity employer and we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings and we are committed to fostering an inclusive environment. Should you need any assistance completing an application form please e-mail [e-mail].

All prospective employees will be required to undergo a basic DBS (Disclosure & Barring Service) check.

We are committed to ensuring the safety and well-being of the individuals we serve and will take appropriate measures to safeguard them.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations

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