Customer Service Assistant - Retail

National Theatre Productions (ntp); London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading theatre organization is seeking a Customer Service Assistant to provide exceptional service in a fast-paced retail environment. The successful candidate will be a friendly and enthusiastic individual driven to create an outstanding customer experience while handling various tasks related to the bookshop. With benefits that include staff tickets, generous leave policies, and a supportive environment, this is an exciting opportunity to join a vibrant team.

Benefits

Complimentary staff tickets for shows

25 days annual leave increasing up to 32

Access to interest-free season ticket loan

Enhanced sick pay

Family friendly policies

Pension schemes

Discounted access to National Theatre at Home

Discounts in NT’s bars, cafés, and restaurants

Qualifications

• Experience in a fast-paced retail or theatre environment.
• Ability to communicate with people of all ages and backgrounds.
• Demonstrable experience of providing proactive customer service.

Responsibilities

• Be the first point of contact for customers, providing a warm welcome.
• Ensure the bookshop is welcoming, safe, and profitable.
• Maintain a professional approach while working under pressure.

Skills

Excellent communication skills

Customer service

Ability to work under pressure

Job description

We are looking for a Customer Service Assistantto join the National Theatre Enterprises (Retail) Team.

As a Customer Service Assistant, you will often be our customers first point of contact and will be expected to provide a first-class welcome to all, always going the extra mile to provide the best experience. You will be flexible and work hard to ensure the bookshop is welcoming, safe and profitable.

The successful candidate will have the following:

• Experience working in a fast paced retail or theatre environment

• Excellent communication skills are essential, including the confidence to communicate clearly with people of all ages, backgrounds and nationalities and to both individuals and large groups.

• The ability to work under front line pressure whilst maintaining a professional approach to providing an efficient and effective service at all times.

• A friendly, enthusiastic and approachable manner with demonstrable experience of providing proactive customer service to ensure each customer receives an outstanding customer experience.

• Passion for theatre and books

If that sounds like you, this may be the role for you!

Download the Job Description here.

Working with us will give you..

• Complimentary staff tickets for shows and guided tours, subject to availability and policy
• 25 days annual leave increasing up to 32 with length of service (plus bank holidays)
• Development Programmes via e-learning platform, and specialist in-person training relating to role
• Access to interest-free season ticket loan and cycle scheme partnership
• Enhanced sick pay
• Family Friendly policies including Family leave and Support leave
• Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
• Pension schemes with Legal & General and NEST
• Sabbatical option, subject to agreement and policy
• On-site staff canteen and social facilities
• On-site occupational health support
• In-house mental health and wellbeing advisors providing workplace counselling and support
• Wellbeing programme of events, including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
• Exclusive staff talks to hear more about NT productions, past and present, from leading practitioners
• Discounted access to National Theatre at Home
• Volunteer leave – one paid day per year to volunteer for your chosen charity
• Discounts in the NT’s bars, cafés, restaurants, and bookshop, as well asin local businesses (from Wagamama to gyms), on and around the South Bank
• Access to retailer discounted gift cards and a cash-back-on-spending card

Please note

The closing date for the receipt of a completed application isFriday 20th June 2025 at 12 noon.

We will close this vacancy when 100 applications are received. The post will be removed from our website at that point and until that time applications are welcome. Please submit your application at the earliest opportunity. Should you need support or additional time to submit an application please contact [e-mail] before the original closing time.

Unfortunately, we are unable to progress an application for this role if you do not currently have (or would be able to obtain) an ongoing right to work in the UK. We cannot sponsor candidates under a workvisafor this role because the role is ineligible for sponsorship under the UK government’s requirements for the Skilled Workervisaroute. If you have any queries or would like to discuss this matter further, please contact [e-mail]

We are committed to treating all our employees with dignity and respect. We support our diverse workforce to thrive in an inclusive and supportive working environment that is driven by our organisational values, mission and vision.

As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies. If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email [e-mail] or call us on 02074523834.