Online Navigator (FTC - Maternity cover)

Wessex Garages; West of England; Presencial; GBP 21 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Holiday allowance

Pension scheme

Employee discounts

Cycle to Work

Resumo da oferta

Wessex Garages is seeking an Online Navigator at our Head Office in Bristol. You will be the first point of contact, guiding potential customers to book appointments and ensuring a personalised customer journey.

The role is a fixed-term maternity cover (up to 12 months) with a 37.26-hour week, operating on a rota including weekends. A positive, proactive attitude and strong communication are valued, with training provided.

Qualificações

• Good communication skills with customers via chat or phone.
• Energetic and positive attitude with a willingness to learn.
• Ability to work in a fast-paced environment and adapt to change.

Responsabilidades

• Engage with customers via online chat or phone to understand needs and book appointments.
• Capture key information and update sales system for a personalised experience.
• Provide exceptional customer service to leave a positive impression.

Conhecimentos

Communication skills

Customer service

Teamwork

Organisational skills

Flexibility

Descrição da oferta de emprego

At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.

We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.

Join our team as an Online Navigator – Head Office, Pennywell Rd, Bristol

Are you a people person who loves creating positive experiences? We’re looking for a friendly, enthusiastic, and customer-focused Online Navigator to join our energetic Online Team at our Head Office in Bristol.

What You’ll Be Doing

As an Online Navigator, you'll be the first point of contact for our potential customers, helping them take the next step in their journey with us. Your role will include:

• Engaging with customers via online chat or over the phone to understand their needs and guide them toward booking an appointment.
• Capturing key information and updating our sales system to ensure we’re delivering a personalised experience.
• Providing exceptional customer service and ensuring every interaction leaves a lasting positive impression.
• Working hand-in-hand with our sales team by turning inbound enquiries into scheduled appointments.

What We’re Looking For

If you’re motivated, personable, and excited about building a career in sales, we’d love to hear from you. Previous sales experience is great, but not essential – we value energy, attitude, and a willingness to learn above all else.

Here’s what will help you succeed in this role:

• A strong desire to grow, develop your skills, and build a rewarding career.
• A positive, proactive approach and the ability to thrive in a fast-paced environment.
• Confident communication skills and a friendly phone manner.
• Professionalism and a polished approach – especially when things get busy.
• Good organisational skills to keep things running smoothly.
• A collaborative mindset – we’re all about teamwork.
• Flexibility to work on a rotating schedule, including weekends.

Key information

• Working Pattern: 37.26 hours a week across Mon – Sun covering the hours 8am – 9pm on a rota with a 1 hour lunch break.
• This role is offered on a fixed-term basis to cover maternity leave for up to 12 months (until 31 July 2027), although it may end earlier if the postholder returns sooner.

Why join Wessex Garages?

Benefits

We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:

• Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
• Pension Scheme – We contribute to your future with company-backed pension support.
• Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
• Wellbeing Support – Your wellbeing matters to us. Employees can access confidential support, guidance and resources covering mental health, wellbeing and life's challenges.
• Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.

Please Note

• Driving licence checks will be carried out during the recruitment process.
• We are unable to provide visa sponsorship for this position.
• Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.

Reference VAN0582