Online Merchandiser

Zachary Daniels; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Zachary Daniels is seeking an Online Merchandiser to support the day-to-day trading and performance of its UK and international ecommerce sites. This hands-on role focuses on improving the online customer journey, driving sales and maximising site performance.

You will manage daily merchandising across UK and international sites, monitor KPIs, and work with marketing, graphics, operations and customer service to optimise campaigns, stock and launches while mentoring junior merchandisers.

Qualifications

• Three years+ experience in online merchandising within retail, ideally fashion.
• Experience using Salesforce Commerce Cloud and Google Analytics.
• Strong Excel or Google Sheets with data analysis.
• Understanding of ecommerce KPIs, product merchandising and customer journeys.
• Experience with site optimisation, AB testing and personalisation would be beneficial.
• Strong communication across teams.
• Knowledge of HTML or coding would be advantageous.

Responsibilities

• Manage daily online merchandising across UK and international websites.
• Maintain homepage, product listings, navigation, search and site content.
• Monitor key trading KPIs, including sales, conversion, AOV and UPT.
• Identify opportunities to improve customer journeys, product visibility and online performance.
• Work closely with marketing, graphics, operations, warehouse and customer service teams.
• Support campaigns, promotions, stock allocation and product launches.
• Produce weekly trading reports, highlighting performance and opportunities.
• Support A/B testing, personalisation and ongoing site improvements.
• Work with junior merchandisers to ensure accurate and effective product presentation.

Skills

Online merchandising

Salesforce Commerce Cloud

Google Analytics

Excel/Sheets

KPIs

AB testing

Personalisation

Tools

Salesforce Commerce Cloud

Google Analytics

Excel

Job description

Online Merchandiser

An established fashion retailer is looking for an Online Merchandiser to support the day to day trading and performance of its UK and international ecommerce sites. This is a hands-on role, focused on improving the online customer journey, driving sales and maximising site performance.

Key Responsibilities

• Manage daily online merchandising across UK and international websites.
• Maintain homepage, product listings, navigation, search and site content.
• Monitor key trading KPIs, including sales, conversion, AOV and UPT.
• Identify opportunities to improve customer journeys, product visibility and online performance.
• Work closely with marketing, graphics, operations, warehouse and customer service teams.
• Support campaigns, promotions, stock allocation and product launches.
• Produce weekly trading reports, highlighting performance and opportunities.
• Support A/B testing, personalisation and ongoing site improvements.
• Work with junior merchandisers to ensure accurate and effective product presentation.

Key Requirements

• At least three years' experience in online merchandising within retail, ideally fashion.
• Experience using Salesforce Commerce Cloud and Google Analytics.
• Strong Excel or Google Sheets skills, with confidence analysing trading data.
• Understanding of ecommerce KPIs, product merchandising and customer journeys.
• Experience with site optimisation, A/B testing and personalisation would be beneficial.
• Strong communication skills and the ability to work across multiple teams.
• Knowledge of HTML or coding would be advantageous.

BH37920