Online Manager

Asda Stores Ltd; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Colleague discount 15%

Discretionary company bonus

Company pension

Wellbeing services

Job summary

Asda Stores Ltd is seeking an experienced Online Manager to run the in-store online operation in Feltham, ensuring strong availability, picking accuracy and customer satisfaction. You will lead a team, plan rotas, and drive improvements in online performance with data-led decisions.

The role requires prior team leadership in online retail, strong organisational skills, and flexibility to work afternoons and weekends as part of a permanent full-time contract.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a complex online retail setting.
• Operational knowledge of online retail operations and fulfillment.
• Experience improving availability, picking rate, reducing waste and shrink.
• Proven ability to develop teams and manage change through leadership.
• Strong organisational skills and customer-focused approach.
• Flexibility to work a range of shifts including weekends and evenings.

Responsibilities

• Plan and execute all trading activity on the shopfloor, delivering availability and key metrics.
• Lead with impact by coaching your team to improve routines and processes.
• Drive value across the online operation, respond to customer feedback with action.
• Develop and manage rotas to ensure picker and driver resource alignment.
• Foster a culture of selling with personality and pride in service.

Skills

Team leadership

Online retail

Operations management

People development

Customer service

Shift flexibility

Job description

Job Title Online Manager Location Feltham Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Afternoons Hours per Week 45 Salary Competitive salary plus benefits Category Store Management Closing Date 5 October 2026 At Asda, we want you to find your everything as an Online Manager, you’ll play a vital role in the day-to-day running of our Online operation in store by keeping our team engaged, vans on the road and customers happy. You will be responsible of the online shrink agenda with structured process and data lead decisions and validating picker and driver resource for the store through effective rota planning making sure the team is driving picking accuracy to guarantee consistency on the online operation.

What qualities you’ll need:

• Drive strategy into action: Planning and executing all trading activity on the shopfloor, delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride.
• Results-focused: Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge on Online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and great customer service.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

Asda is Reimagining Retail It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we're creating new roles all the time! So take the time to look around. Once you’ve had the chance to explore our current open positions, apply to the ones you feel suit you best.