Online Format & Capacity Coordinator

ASDA; Leeds; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Discretionary bonus

Company pension 7% matched

Colleague discount 15%

Wellbeing services

Employee discounts

Inclusion networks

Parental leave policies

Job summary

ASDA is seeking an Online Format & Capacity Coordinator at Asda House. The role focuses on delivering capacity projects across the store estate, shaping online and parcel operations, and improving efficiency while balancing customer experience and cost performance.

The candidate will work with multiple stakeholders to drive programmes from concept to implementation, and will travel to stores as required. A hybrid working pattern is in place with a minimum of three days in the Home Office.

Qualifications

• Experience coordinating projects, programmes, or operational initiatives in retail, logistics, or similar environments.
• Highly organised with strong planning and prioritisation skills.
• Excellent ability to build relationships with diverse stakeholders.
• Strong analytical skills and data-driven decision making.
• Commercial awareness and comfort with budgets and cost improvements.
• Continuous improvement mindset and ability to identify innovative solutions.
• Willingness to travel to stores as required.

Responsibilities

• Programme Delivery: support format and capacity initiatives; coordinate planning to implementation; collaborate with cross-functional teams; review stores after completion and handover.
• Financial & Budget Management: assist with capacity investment budgets; forecast, monitor costs; identify cost-saving opportunities.
• Innovation & Continuous Improvement: identify and trial innovative capacity solutions; help develop new operating models; use data to drive improvements.
• Strategic Capacity Planning: support long-term capacity strategies; collaborate with internal/external teams; seek scalable storage and fulfilment approaches.
• Cost-to-Serve Optimisation: drive initiatives to reduce costs while maintaining service; evidence measurable savings and embed in performance.

Skills

Project coordination

Stakeholder management

Planning & prioritisation

Data analysis

Budget awareness

Continuous improvement

Travel readiness

Job description

Job Title

Online Format & Capacity Coordinator

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours Per Week

37.5

Salary

Competitive salary plus benefits.

Category

Agile

Closing Date

1 October 2026

We're looking for an Online Format & Capacity Coordinator to help shape and deliver solutions that support the continued growth of our online and parcel operations. You'll play a key role in delivering capacity projects across our store estate, identifying innovative ways to improve operational efficiency, and ensuring our stores have the right infrastructure to support customer collections and returns.

Working with a wide range of stakeholders across the business, you'll help drive programmes from concept through to implementation, balancing operational needs, customer experience, and financial performance.

What You’ll Be Doing

Programme Delivery

• Support the delivery of format and capacity initiatives, including parcel rooms, racking solutions, and customer collections and returns infrastructure.
• Coordinate projects from planning through to implementation, ensuring alignment with wider business priorities.
• Work closely with cross-functional teams to deliver programmes effectively and on time.
• Visit stores to review completed works, sign-off installations, and support handover into operational use.

Financial & Budget Management

• Support management of the capacity investment budget, ensuring accurate forecasting and effective budget utilisation.
• Review project costs and challenge where appropriate to ensure value for money.
• Identify and help deliver cost-saving opportunities through improved processes and smarter solutions.

Innovation & Continuous Improvement

• Identify, trial, and implement innovative solutions to improve capacity and operational efficiency.
• Support the development of new operating models that enhance productivity and customer service.
• Use data and insights to recommend improvements that drive better outcomes for stores and customers.

Strategic Capacity Planning

• Support the development and delivery of long-term capacity strategies across the business.
• Collaborate with internal teams and external partners to explore new approaches to storage, fulfilment, and parcel management.
• Help reduce reliance on traditional space solutions through creative and scalable alternatives.

Cost-to-Serve Optimisation

• Support initiatives that reduce operational costs while maintaining excellent service levels.
• Ensure new solutions deliver measurable efficiency improvements and business benefits.
• Track and report on the impact of projects, ensuring cost savings are clearly evidenced and embedded into business performance.

About You

You'll be someone who:

• Has experience coordinating projects, programmes, or operational initiatives in a retail, logistics, supply chain, or similar environment.
• Is highly organised with strong planning and prioritisation skills.
• Enjoys working with a variety of stakeholders and building effective relationships.
• Has strong analytical skills and can use data to support decision-making.
• Is commercially aware and comfortable working with budgets and cost improvement initiatives.
• Has a continuous improvement mindset and enjoys identifying innovative solutions to business challenges.
• Is willing to travel to stores as required.

Why Join Us?

This is an exciting opportunity to make a real impact on how we support our growing online and parcel operations. You’ll work on projects that improve the experience for both customers and colleagues, while helping shape the future of our store capacity strategy in a fast-paced and evolving environment.

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched

• 15% colleague discount in store and online

• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves