Online Customer Service Advisor

Hillier Nurseries; Romsey; In loco; GBP 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

31 days annual leave (pro-rated for PT

Staff discount 20%

Full training

Online Learning Hub

Enhanced Employee Assistance Programme

Retail discounts & cashback

Free on-site parking

Descrizione del lavoro

Hillier Nurseries in Ampfield, Romsey, is seeking a customer service focused individual for an on-site role at our Head Office. You will handle enquiries for the Online Shop and Gardening Club, maintain records, and help deliver a first-class customer experience.

With 37.5 hours a week, Monday–Friday 8:30–17:00, the role offers a full-time salary of £25,759.50 per annum, with part-time pro-rata options. You'll join a friendly, established horticultural family business backed by over 150 years of

Competenze

• Experience in a customer-facing role.
• Confident communicating with a wide range of people.
• Excellent written and verbal communication skills.
• Strong IT skills and ability to learn new systems.
• Calm, solutions-focused approach under pressure.
• Ability to work independently and manage workload.
• Friendly and professional phone manner.
• Interest in horticulture preferred.
• Knowledge of social media platforms preferred.

Mansioni

• Respond to enquiries relating to the Hillier Online Shop, garden furniture orders and Gardening Club membership.
• Maintain accurate customer records in the Hillier Customer Database.
• Communicate with customers via email, phone and social media.
• Monitor and respond to Feefo and Google service and product reviews.
• Work confidently across EPOS systems, including Tableau.
• Deliver a first-class customer experience.
• We are looking for someone who brings warmth, professionalism and a genuine desire to help others.

Conoscenze

Customer-facing experience

Communication confidence

Written and verbal communication

IT skills

Calm under pressure

Independent work

Phone manner

Horticulture interest

Social media knowledge

Descrizione del lavoro

• Location: Ampfield House, Ampfield, Romsey
• Salary:

Are you conscientious, organised and reliable? Do people describe you as a great listener with a calm, friendly manner? If you're looking for a role with sociable hours, supportive colleagues and the chance to make a real difference to customer experience, this could be the perfect next step.

Based at our Head Office in Ampfield, Romsey, this is an on-site role, so you will need to be willing to commute to our offices each day. You will work 37.5 hours per week, Monday to Friday from 8:30 to 17:00, with a full-time salary of £25,759.50 per annum. We are also very happy to consider part-time applicants, with a salary calculated on a pro‑rated basis.

This is a varied and engaging opportunity to support our Online Shop and Hillier Gardening Club. You'll join a dedicated team representing a respected horticultural brand with over 150 years of heritage, helping to ensure every customer receives the exceptional service Hillier is known for.

Role Responsibilities

• Respond to enquiries relating to the Hillier Online Shop, garden furniture orders and Gardening Club membership
• Maintain accurate customer records in the Hillier Customer Database
• Communicate with customers via email, phone and social media
• Monitor and respond to Feefo and Google service and product reviews
• Work confidently across EPOS systems, including Tableau
• Deliver a first-class customer experience
• We are looking for someone who brings warmth, professionalism and a genuine desire to help others.

You will thrive in this role if you can demonstrate:

• Previous experience in a customer-facing role
• Confidence communicating with a wide range of people
• Excellent written and verbal communication skills
• Strong IT skills and the ability to learn new systems
• A calm, solutions-focused approach under pressure
• Ability to work independently and manage your own workload
• A friendly and professional phone manner
• Interest in horticulture (preferred)
• Knowledge of social media platforms (preferred)

Benefits

• 31 days annual leave (pro-rated for part time/fixed term)
• 20% staff discount at all Hillier Garden Centres
• Full training
• Online Learning Hub
• Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal, and personal/family matters
• Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop
• Free on-site parking

With over 150 years of horticultural expertise spanning six generations, Hillier is internationally recognised for quality, innovation and excellence. We operate 22 garden centres, an online shop, four nurseries and a wholesale tree division across the south of England and proudly hold the world record for the most consecutive gold medals at the RHS Chelsea Flower Show. We are passionate about what we do and committed to building long‑lasting relationships with customers and communities. Joining Hillier means becoming part of a supportive, evolving business where your contribution truly matters.

You will be joining a renowned and established family business of over 150 years, working in a fun and friendly environment with an amazing bunch of people. We also place great value on all our team members and how they contribute to the ongoing success and growth of our Company.

Please note that we will only consider candidates who are already located in the UK and have right to work status.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.