Online Care Triage NP/ACP — Autonomy & Impact

Rcgpvf; Ilford; Remote; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Car benefit scheme - electric vehicles

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing services including:

Free yoga videos and wellbeing app

Annual leave 27 days plus bank hols (p

Job summary

Operose Health is seeking an ANP/ACP to review and clinically assess online patient requests across participating practices. You will apply advanced clinical knowledge to determine care pathways, provide treatment or escalate as needed, and collaborate with GPs and allied staff to ensure safe, coordinated care.

This role supports autonomous decision-making, handling undifferentiated presentations and practical solutions to patient needs, with ongoing CPD and governance obligations.

Qualifications

• Current professional registration with the relevant regulatory body.
• Advanced clinical practice qualifications and experience.
• Strong clinical assessment, diagnostic reasoning and risk-management skills.
• Experience managing a range of patient presentations and recognising escalation.
• Excellent communication and organisational skills.

Responsibilities

• Review, assess and prioritise incoming online patient requests.
• Use advanced clinical reasoning to determine appropriate care pathway.
• Manage suitable presentations directly through online platform within scope of practice.
• Identify red flags, urgent presentations and safeguarding concerns with timely escalation.
• Arrange telephone or face-to-face assessment, investigations, referrals and follow-up.
• Provide clear clinical advice, safety-netting and self-care guidance.
• Work collaboratively with GPs, other clinicians and admin teams.
• Ensure accurate clinical documentation and governance compliance.
• Contribute to improving triage pathways, patient experience and service efficiency.
• Maintain safe practice through CPD and clinical supervision.

Skills

Advanced clinical practice

Clinical assessment

Diagnostic reasoning

Risk management

Communication

Organisational skills

Digital systems proficiency

Autonomous working

Collaborative care

Education

Professional registration

Tools

Digital health records systems

Job description

Operose Health is seeking an ANP/ACP to review and clinically assess online patient requests across participating practices. You will apply advanced clinical knowledge to determine care pathways, provide treatment or escalate as needed, and collaborate with GPs and allied staff to ensure safe, coordinated care.

This role supports autonomous decision-making, handling undifferentiated presentations and practical solutions to patient needs, with ongoing CPD and governance obligations.