One Stop - Shift Leader

One Stop; Kingston upon Hull; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading convenience store chain seeks a Shift Leader to oversee daily operations, ensuring a top-quality shopping experience for customers. You'll coordinate a team, manage store activities, and lead initiatives for customer service improvement, all while contributing to a vibrant community atmosphere.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care

Discounts at Tesco Pharmacy

Qualifications

• Strong customer service skills with a focus on satisfaction.
• Experience in a retail environment preferred.
• Ability to manage a team and engage in effective communication.

Responsibilities

• Coordinate team activities to enhance customer shopping experience.
• Ensure store operations run smoothly during shifts.
• Lead efforts in maintaining store cleanliness and safety.

Skills

Team Coordination

Customer Service

Communication

Problem Solving

Job description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store’s performance and be the specialist in delivering practical actions for its improvement through a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinating the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, ensuring decisions benefit customers, colleagues, and safety
• Being the go-to person for colleagues in the absence of the Store Manager for operational queries
• Supporting the Store Manager in co-ordinating seasonal, community, and charity events to create an inclusive atmosphere
• Maintaining the store’s cleanliness, tidiness, and presentation
• Prioritising the replenishment of products important to customers
• Ensuring point of sale and shelf labels reflect high standards
• Addressing overcharges immediately and preventing reoccurrence
• Managing queues proactively to ensure a positive shopping experience
• Co-ordinating colleagues to meet daily priorities and manage breaks around trade patterns
• Being knowledgeable about the store and leading practical improvements
• Following health and safety routines and ensuring colleagues do the same
• Communicating effectively with the team and keeping them informed
• Seeking ways to simplify operations and sharing ideas with the Store Manager
• Putting the customer first and tailoring service to meet their needs
• Resolving customer queries promptly and leaving them satisfied
• Recognising colleagues who deliver great service
• Removing obstacles to delivering excellent service
• Resolving colleague queries in the absence of the Store Manager or escalating as needed
• Ensuring appropriate staffing, covering shifts due to absences or sickness
• Being a Keyholder, attending alarm call outs to ensure safety and security
• Monitoring and acting on internal communications to keep colleagues informed
• Balancing service and replenishment duties effectively
• Supporting the Store Manager with absence management and conducting return-to-work interviews
• Building relationships with Area Managers and People Partners, escalating issues and seeking coaching
• If the store has a Post Office Local, duties include managing daily operations and passing necessary background checks, with employment contingent on passing these checks.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose: Serving our customers, communities, and planet a little better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including Post Office, PayPoint, lottery, Costa Coffee, and more.

We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall, with distribution centres in Brownhills, Nursling, and Wakefield.

We are committed to an inclusive recruitment process and are proud to be a Level 3 Disability Leader. For accessibility support, please click here.

Please Note: We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, health checks, flu jabs
• Discounted cash plans, exclusive retailer discounts, and more