One Stop - Shift Leader

One Stop; Brighouse; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join One Stop as a Shift Leader and play a vital role in ensuring exceptional customer service in a fast-paced retail environment. You'll lead a dedicated team, manage store operations and drive improvements that enhance service standards. This position offers competitive benefits including discounts with Tesco and opportunities for career advancement, all within a welcoming and inclusive company culture.

Benefits

10% discount in One Stop

Discounts at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounts at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Qualifications

• Strong understanding of store performance.
• Ability to lead a team and improve operations.
• Hands-on approach to enhancing customer service.

Responsibilities

• Coordinating the team for smooth store operations.
• Managing daily operational duties and addressing queries.
• Implementing health and safety routines.

Skills

Team Coordination

Customer Service

Problem Solving

Communication

Health and Safety Awareness

Job description

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a strong understanding of your store’s performance and be the specialist in implementing practical actions for its improvement through a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinating the team to deliver an easy shopping trip for the community
• Opening/closing the store and completing duty cover, ensuring decisions benefit customers, colleagues, and safety
• Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
• Supporting the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere
• Maintaining the store’s cleanliness, tidiness, and presentation
• Prioritizing the replenishment of key products for customers
• Ensuring point of sale and shelf labels reflect high standards
• Addressing overcharges immediately and preventing reoccurrences
• Managing queues proactively to enhance the shopping experience
• Coordinating colleagues’ daily priorities and breaks around trade patterns
• Being knowledgeable about the store and leading practical improvements
• Following health and safety routines and ensuring colleagues do the same
• Communicating effectively with the team and keeping them informed
• Sharing ideas to simplify operations with the Store Manager
• Always prioritizing the customer and personalizing service to meet their needs
• Resolving customer queries promptly and leaving them satisfied
• Recognizing colleagues who deliver excellent service
• Identifying and removing obstacles to great service
• Resolving colleagues’ queries in the absence of the Store Manager or escalating when necessary
• Ensuring appropriate staffing, covering shifts due to absences or sickness
• Acting as a Keyholder, attending alarm call outs for store safety and security
• Monitoring and acting on internal communications, ensuring colleagues are kept updated
• Balancing service and replenishment tasks during shifts
• Supporting the Store Manager with absence management and return-to-work interviews
• Building relationships with Area Managers and People Partners, escalating issues, seeking advice, and engaging in coaching
• If this store has a Post Office Local, your duties include managing daily operations of the post office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.

Part of Tesco since 2003, we operate from three distribution centers in Brownhills, Nursling, and Wakefield. We are committed to inclusivity and accessibility in our recruitment process.

Benefits include

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on every 4th weekend)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including colleague deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted health plans, savings schemes, and more