One Stop - Shift Leader

Retail Human Resources plc; Taunton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Shift Leader, where you'll thrive in a dynamic retail environment. This role offers the opportunity to lead a dedicated team, ensuring exceptional customer service and operational excellence. You'll be at the forefront of store activities, driving improvements and fostering a safe and welcoming atmosphere for both customers and colleagues. With a strong focus on community engagement and inclusion, this position allows you to make a real impact while enjoying a range of benefits that support your well-being and work-life balance. Embrace this chance to grow and succeed in a vibrant team setting.

Benefits

Staff Discounts

Healthcare

Pension Schemes

Flexible Working

Qualifications

• Ability to manage a team effectively and prioritize customer service.
• Strong operational and organizational skills.

Responsibilities

• Coordinate the team to enhance the shopping experience.
• Open/close the store and ensure safety and cleanliness.
• Resolve customer and colleague queries promptly.

Skills

Team Coordination

Customer Service

Operational Management

Health and Safety Compliance

Communication Skills

Education

High School Diploma

Job description

What's in it for you:

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will have a great understanding of your store's performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community.
• Open/close the store and complete duty cover, ensuring decisions are right for customers, colleagues, and safety.
• Serve as the go-to person for colleagues in the absence of the Store Manager for operational queries.
• Support the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere.
• Ensure the store is clean, tidy, and well-presented.
• Prioritize replenishment of products important to customers.
• Ensure point of sale and shelf labels reflect standards.
• Take immediate action for overcharges and prevent reoccurrences.
• Proactively manage queues to enhance the shopping experience.
• Coordinate colleagues to meet daily priorities and manage breaks effectively.
• Be knowledgeable about the store and lead improvements.
• Follow health and safety routines and ensure colleagues do the same.
• Communicate effectively with the team.
• Seek ways to simplify operations and share ideas with the Store Manager.
• Always prioritize the customer and tailor service to their needs.
• Resolve customer queries promptly and leave them satisfied.
• Recognize colleagues providing excellent service.
• Identify and help remove obstacles to excellent service.
• Resolve colleague queries in the absence of the Store Manager or escalate when necessary.
• Ensure appropriate staffing, reacting to short-term absences.
• As a recognized Keyholder, attend alarm call-outs to ensure safety.
• Monitor and act on internal communications.
• Coordinate colleagues to meet customer needs and store operations, reporting issues to the Store Manager.
• Balance time between service and replenishment areas.
• Support the Store Manager in managing colleague absence and conducting return-to-work interviews.
• Build relationships with Area Managers and People Partners, escalating issues and seeking coaching.
• If the store has a Post Office Local, perform daily operations and pass necessary background checks.

Core Purpose & Values

Core Purpose: Serving our customers, communities, and planet a little better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7 am to 10 pm, offering a wide range of products and services including Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, operating independently with support from our distribution centres.

Benefits & Inclusion

We offer various benefits such as staff discounts, healthcare, pension schemes, flexible working, and more. We are committed to diversity and inclusion, providing accessible recruitment processes and supporting colleagues with disabilities.