One Stop - Shift Leader

One Stop; South Molton; On-site; GBP 24,000 - 30,000; Full time

Job summary

One Stop, part of Tesco, seeks a dedicated Shift Leader to enhance the customer experience at their South Molton store. The role involves overseeing daily operations, leading a team, and ensuring high standards of service and safety. This fast-paced position offers the opportunity to make a real impact in the community, championing the company's core values and serving customers with excellence.

Benefits

10% Discount in One Stop

Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing in Tesco Stores

Discounted eye care through Vision Express

Annual leave increases with service

Life Assurance

Private Medical Insurance (if applicable)

Flexible working options

Qualifications

• Strong team leadership skills to effectively guide team efforts.
• Demonstrated experience in customer service and interaction.
• Effective communication skills among team and customers.

Responsibilities

• Coordinate the team to deliver a great shopping experience.
• Ensure store safety and compliance with health routines.
• Manage store operations, including opening and closing tasks.

Skills

Team Leadership

Customer Service

Communication

Operational Management

Problem Solving

Job description

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will understand your store’s performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinating the team to deliver a great shopping experience in the community
• Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety
• Being the go-to person for colleagues in the absence of the Store Manager for operational queries
• Supporting the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere
• Maintaining a clean, tidy, and well-presented store
• Prioritising replenishment of products important to customers
• Ensuring point of sale and shelf labels reflect standards
• Addressing overcharges immediately and preventing reoccurrence
• Managing queues proactively to enhance the customer shopping experience
• Coordinating colleagues to meet daily priorities and manage breaks around trade patterns
• Being knowledgeable about the store and delivering practical improvements
• Following health and safety routines and ensuring colleagues do the same
• Communicating effectively with the team
• Sharing ideas to simplify operations with the Store Manager
• Always putting the customer first and resolving their queries with a smile
• Adjusting service to meet individual customer needs
• Recognising and celebrating colleagues who deliver great service
• Removing obstacles to delivering excellent service
• Resolving colleague queries in the absence of the Store Manager or escalating as needed
• Ensuring appropriate staffing, covering shifts due to absences or sickness
• Being a Keyholder, attending alarm call-outs to ensure safety and security
• Monitoring and acting on internal communications promptly
• Balancing time between service and replenishment tasks
• Supporting the Store Manager in managing absences and conducting return-to-work interviews
• Building relationships with Area Managers and People Partners, escalating issues, seeking advice, and coaching
• If this store has a Post Office Local, your duties will include daily operations of the post office, including passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values

Core Purpose

Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a range of fresh and chilled food, essentials, meal deals, frozen food, household items, snacks, and beverages including alcohol. Many stores also feature additional services like free cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, Costa Coffee, and Tango Ice Blast.

Part of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and from three distribution centres in Brownhills, Nursling, and Wakefield.

We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends) *
• 20% Discount on F&F Clothing in Tesco Stores *
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank *
• Discounted eye care through Vision Express *
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive savings via Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and more
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit various needs