One Stop - Customer Service Assistant

One Stop Stores Ltd; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Flexible working options

Community involvement opportunities

Inclusive workplace environment

Job summary

A prominent local retail company in Cardiff is seeking a Customer Service Assistant to join their team. In this entry-level position, you'll deliver exceptional customer service while working in a dynamic retail setting. Your role will include stocking shelves, processing payments, and maintaining store standards. One Stop values diversity and offers various benefits, making it an inclusive workplace where every colleague matters.

Qualifications

• Passion for customer service and the ability to serve customers with pride.
• Ability to work across all areas of the store.
• Willingness to follow security procedures and wear safety equipment.

Responsibilities

• Provide excellent customer service in a retail environment.
• Stock shelves and maintain store appearance.
• Process payments and assist customers at checkout.
• Encourage customer feedback and maintain a clean workspace.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

Job Title

One Stop - Customer Service Assistant

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About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast paced retail environment where no day is the same. You will play an important role in day-to-day operations, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance. The customer is at the heart of everything we do; you will look for ways to improve service through on-the-job coaching and feedback.

Responsibilities

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet customer needs.
• Putting into practice the training I have received to ensure we work safely.
• Taking part in seasonal, community and charity events, creating an inclusive atmosphere.
• Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately.
• I keep myself, my colleagues and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the Think 25 policy when serving age-restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

What's in it for you?

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

Benefits

At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page. As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.

Community Involvement

At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways. Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need. Working with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.

Diversity & Inclusion at One Stop

At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values. As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Click here. Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Retail