One Stop - Customer Service Assistant

One Stop; Sunderland; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop, une filiale de Tesco, recherche un Assistant Service Client pour rejoindre son équipe. Le rôle implique de fournir un excellent service au client dans un environnement de vente au détail rapide. Les candidats doivent être dynamiques, capables de gérer plusieurs tâches, et passionnés par le service à la clientèle. De plus, il y aura des possibilités de travailler selon des horaires flexibles pour s'adapter aux besoins des clients.

Benefits

10% de réduction chez One Stop

10% de réduction chez Tesco

20% de réduction sur les vêtements F&F

Assurance vie

Options de travail flexibles

Qualifications

• Expérience en vente au détail ou service à la clientèle.
• Capacité à travailler dans un environnement dynamique.
• Volonté d'apprendre et de s'adapter.

Responsibilities

• Fournir un excellent service à la clientèle et gérer les opérations de magasin.
• Maintenir l’apparence de la boutique et gérer les stocks.
• Participer à des événements communautaires et promouvoir des retours clients.

Skills

Service à la clientèle

Gestion du temps

Communication

Travail d'équipe

Education

Éducation secondaire complète

Job description

One Stop • 52 Clare Road, Grangetown • Apply by 30-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘Have Your Say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Ensuring safety by following security procedures and wearing safety equipment.
• Following the Think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing shifts in the absence of supervisors.
• Following all training to keep yourself, others, and the store safe and legal.
• If applicable, handling day-to-day Post Office operations, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Please discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including Post Office, PayPoint, lottery, vending, and more, to serve local communities.

We are proud to be accredited as a Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

Applicants must have passed the school leaver’s age. For details, click here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans and exclusive savings through Colleague Deals
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options