One Stop - Customer Service Assistant

One Stop; Hartlepool; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to provide exceptional service in a dynamic retail environment. You'll play a key role in serving customers, managing stock, and maintaining store standards while contributing to an inclusive atmosphere. The position offers flexible working options and numerous benefits, ensuring a supportive workplace. Join us and be part of a friendly, dedicated team.

Benefits

10% discount in One Stop

Discounts at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

Private Medical Insurance (if applicable)

Flexible working options

Qualifications

• Passionate about delivering great customer service.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt.

Responsibilities

• Provide excellent customer service and engage with customers.
• Stock shelves and maintain store appearance.
• Participate in community and charity events to foster inclusivity.

Skills

Customer service

Communication

Teamwork

Time management

Attention to detail

Job description

One Stop • Owton Manor Lane, Hartlepool • Apply by 17-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, offering great natural service.
• Encouraging customers to provide feedback via the ‘Have Your Say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and using safety equipment to keep everyone safe.
• Following the Think 25 policy when selling age-restricted products.
• Responding promptly to assistance calls, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing daily Post Office operations, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for others, nearing retirement, or adapting to new life circumstances.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of food, household essentials, and additional services like Post Office, cash machines, and vending solutions.

As a Tesco subsidiary since 2003, we operate independently from Tesco’s head office, servicing stores from three distribution centers. We are committed to inclusivity, holding Disability Leader Level 3 accreditation, and providing accessible recruitment processes.

Note

We only recruit individuals who have passed the school leaver’s age. For details, please refer to the relevant local guidelines.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe, increased to 15% on certain weekends
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals for colleagues and family
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Various discounts at Tesco Pharmacy, including health checks and flu jabs
• Access to exclusive savings through Colleague Deals and Discounts
• Save as You Earn scheme
• WeCare support services, including 24/7 online GP and mental health support
• Increasing annual leave with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job share, and shift patterns