One Stop - Customer Service Assistant

One Stop; North Shields; On-site; GBP 18,000 - 25,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to join their North Shields store. In this dynamic role, you will ensure exceptional customer service while taking on various responsibilities, including stocking shelves and maintaining a welcoming environment. The position offers flexible working opportunities and numerous employee benefits, including discounts and wellbeing services.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

20% off insurance and health services

Access to various discounts and wellbeing services

Retirement and savings schemes

Flexible working options

Qualifications

• Able to work in a fast-paced retail environment.
• Strong communication and interpersonal skills.
• Willingness to engage in community and charity events.

Responsibilities

• Providing excellent customer service and assistance.
• Maintaining cleanliness and organization in the store.
• Managing shifts in the absence of supervisors.

Skills

Customer Service

Teamwork

Safety Procedures

Job description

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One Stop - Customer Service Assistant, North Shields

Client: One Stop

Location: North Shields, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2ddea7f39711

Job Views: 18

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

One Stop • One Stop St Anselm Road • Apply by 16-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and excellent service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety based on training received.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living company values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for proper payment.
• Following security procedures and wearing safety equipment when available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining cleanliness and organization in the store.
• Potentially managing shifts in absence of supervisors.
• Following all safety and legal training.
• If applicable, managing Post Office operations and passing necessary background checks.

Flexible Working

We support flexible work arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and financial services. We are a subsidiary of Tesco, operating independently with support from three distribution centers.

Please Note

We only recruit individuals above the school leaver’s age. Check your country’s school leaver age for eligibility.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and other telecom deals
• 20% off insurance and health services
• Access to various discounts and wellbeing services
• Retirement and savings schemes
• Flexible working options