One Stop - Customer Service Assistant

One Stop; Northern Ireland; On-site; GBP 20,000 - 25,000; Full time

Job summary

Rejoignez une entreprise de l'enseigne Tesco en tant qu'Assistant Service Client. Dans un environnement de vente au détail dynamique, vous serez responsable d'offrir un service exceptionnel, de gérer les opérations quotidiennes en magasin et de contribuer à l'expérience client. Engagez-vous à servir la communauté et à atteindre les objectifs commerciaux tout en suivant des pratiques de travail sûres.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

Annual leave increases with service

Flexible working options

Qualifications

• Expérience en service à la clientèle est un plus.
• Capacité à travailler dans un environnement dynamique.
• Connaissance des procédures de sécurité.

Responsibilities

• Fournir un excellent service à la clientèle en répondant aux besoins des clients.
• Maintenir un environnement de magasin propre et organisé.
• Être impliqué dans diverses activités du magasin, y compris la gestion de stock.

Skills

Service à la clientèle

Gestion du temps

Esprit d'équipe

Education

Âge au-dessus de l'âge des diplômés d'école

Job description

One Stop • 5164 Larkhill • Apply by 29-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legality in the store.
• If applicable, managing the day-to-day operations of the Post Office Local, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process to see how we can accommodate your circumstances.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

As a Tesco subsidiary, we operate from multiple distribution centers and are committed to inclusivity and accessibility in our recruitment process.

Please Note

Applicants must be above school leaver’s age. For details, click here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks
• Discounted cash plans and exclusive retailer deals
• Save as you earn scheme
• WeCare support services
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options