One Stop - Customer Service Assistant

One Stop; Hollywood; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is seeking a motivated Customer Service Assistant to support store operations and deliver exceptional service to customers. You will be involved in various store activities including stocking, payment processing, and engaging with customers to enhance their shopping experience. Join a team committed to inclusivity and customer satisfaction while enjoying a range of colleague benefits, including discounts and flexible working arrangements.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe (15% on certain weekends)

20% Discount on F&F Clothing

10% discount at Tesco Mobile

Discounted insurance and health services

Exclusive savings and support services

Annual leave increases with service

Retirement Savings Plan

Life Assurance

Optional Car Allowance and Private Medical Insurance

Flexible working options

Qualifications

• Ability to provide excellent customer service.
• Willingness to participate in community events.
• Knowledge of store policies and safety procedures.

Responsibilities

• Provide consistent and passionate service to customers.
• Assist in maintaining store presentation and safety.
• Engage with customer feedback to improve service.

Skills

Customer service

Teamwork

Communication

Safety awareness

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to ensure safety.
• Following the 'think 25' policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of the Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.

If this store has a Post Office Local

Your duties will include day-to-day operations of the post office, requiring passing a background check. If checks fail, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs and life circumstances.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending solutions, and more. We are committed to inclusivity and accessibility in our recruitment process.

Note

We only recruit individuals who have passed the school leaver’s age. For details, please refer to local guidelines.

Colleague Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• Discounted insurance and health services
• Exclusive savings and support services
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Optional Car Allowance and Private Medical Insurance
• Flexible working options