One Stop - Customer Service Assistant

One Stop Stores Ltd; Lancashire; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Flexible working options

Community involvement opportunities

Supportive environment

Job summary

A leading retail chain in the United Kingdom is looking for a Customer Service Assistant. In this role, you will be pivotal in providing exceptional service, assisting in various store functions, and contributing to a welcoming environment. The ideal candidate enjoys working with people, can handle multiple tasks efficiently, and supports store operations with safety in mind. This full-time position offers opportunities for flexible working and community involvement.

Qualifications

• Experience in customer service is preferred.
• Ability to work in a fast-paced environment.
• Willingness to participate in seasonal events.

Responsibilities

• Provide excellent customer service to all shoppers.
• Assist customers with queries and feedback.
• Maintain store cleanliness and organization.
• Follow safety and security procedures.

Skills

Customer service skills

Communication

Teamwork

Job description

Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd. We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this fast‑paced retail environment, you will play an important role in delivering excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will be responsible for

• Providing great natural service by knowing and serving customers with passion.
• Encouraging customers to give feedback through the ‘have your say’ survey.
• Working across all areas of the store (online, tills, replenishment, vending, stock routines) to meet customer needs.
• Putting into practice training to ensure safe working practices.
• Participating in seasonal, community and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and contributing to profit delivery.
• Living company values, making everyone feel welcome and following policies.
• Clocking in and out at shift start and end for accurate pay.
• Keeping safety and security procedures followed, wearing safety equipment where available.
• Following the Think 25 policy when serving age‑restricted products to all customers.
• Responding quickly to assistance calls or interventions on self‑service checkouts, explaining actions to the customer.
• Maintaining a clean, tidy, organised store, keeping aisles clear of congestion.
• Running the shift in the absence of the Shift Leader or Store Manager when required.
• Following all training to keep the store safe and legal.
• If the store has a Post Office Local, carrying out day‑to‑day post office operations and passing the required background check; failure to pass will result in withdrawal of the job offer.

Whats in it for you?

One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both customers and colleagues and we’re always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks a little different for each of us. At One Stop, we welcome chats about flexible working to support careers, caregiving, retirement, parenthood and more.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

Community Involvement

We’re proud to give back in meaningful ways. Over the past decade, we’ve raised more than £10.4 million for good causes and donated the equivalent of 1.6 million meals through partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Diversity & Inclusion at One Stop

Everyone is welcome. As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

Our six colleague networks—Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women—help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please click here.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other
• Retail

*One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.*