One Stop - Customer Service Assistant

Tesco Hungary; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading convenience retailer as a Customer Service Assistant at One Stop. You will provide top-notch service and ensure the efficient operation of the store, tackling a variety of tasks from stocking shelves to engaging with customers. If you enjoy a dynamic environment and being part of a team, this role is for you. Flexible working options and a range of employee benefits make this opportunity appealing as you contribute to creating a welcoming atmosphere for all customers.

Benefits

10% discount at One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

WeCare support services

Flexible working options

Qualifications

• Experience in a customer-facing role preferred.
• Ability to process payments and assist in-store operations.
• Strong communication skills necessary for customer interaction.

Responsibilities

• Serve customers passionately and provide excellent service.
• Maintain a safe, clean, and organized store environment.
• Participate in community events to enhance store inclusivity.

Skills

Customer Service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following all training to ensure safety and legal compliance.
• If the store has a Post Office Local, duties include managing daily operations of the post office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve local communities with convenience shopping.

We are committed to inclusivity and accessibility, accredited at Disability Leader Level 3. For support during the recruitment process, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% discount at One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Access to exclusive deals and discounts through our colleagues’ benefits program
• Save as you earn scheme
• WeCare support services, including 24/7 online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job shares, and staggered shifts