Onboarding Team Leader

Flagstone; London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An innovative online savings platform is seeking an Onboarding Team Leader to drive operational excellence and lead a high-performing team. This role involves ensuring compliance with KYC regulations, coaching team members, and collaborating across departments to enhance client experiences. With a focus on professional growth and a supportive culture, this position offers the chance to make a significant impact in the financial technology sector. If you're passionate about leading teams and improving processes, this opportunity is perfect for you.

Benefits

Hybrid working

Competitive bonus scheme

Flexible benefits budget

Salary sacrifice options for electric cars

Work from anywhere scheme

Mental wellbeing support

Personal development budget

Private healthcare

Life insurance

Matched pension contributions

Qualifications

• Experience leading teams in first-line operations.
• Strong knowledge of AML/KYC processes and compliance.

Responsibilities

• Lead and develop a team of Onboarding KYC Executives.
• Ensure compliance with KYC regulations and manage productivity.

Skills

KYC/AML knowledge

Team leadership

Customer due diligence

Regulatory compliance

Salesforce proficiency

Process improvement

Education

ICA Qualification in AML/KYC

Tools

Salesforce

Comply Advantage

Lexis Nexis

World-Check

GBG

Job description

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What is Flagstone?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Our culture is our pride and competitive advantage. We foster kindness, respect, and growth, building a diverse, inclusive community where your voice is valued. We believe in changing the world of financial technology through drive, talent, and empathy.

About You

You're an experienced leader with KYC/AML knowledge, committed to operational excellence, high performance, and innovation.

Responsibilities

• Lead, coach, and develop a team of 5-7 Onboarding KYC Executives, fostering a high-performance culture.
• Ensure team adherence to KYC compliance, stay updated with regulatory changes, and escalate high-risk cases when necessary.
• Manage team productivity to meet SLAs and onboarding targets.
• Provide ongoing coaching and training on KYC best practices and operational efficiency.
• Collaborate with Onboarding, Risk, Compliance, and Sales teams as the key liaison.
• Plan resources to meet business demand.
• Identify and implement process improvements to enhance efficiency and client experience.

Requirements

• ICA Qualification in AML/KYC or equivalent experience.
• Experience leading teams in first-line operations.
• Strong knowledge of AML/KYC processes, including customer due diligence, sanctions, PEP, adverse media, and screening tools.
• Experience managing high net worth relationships.
• Proficiency with Salesforce and case management.
• Patience and professionalism in handling customer queries and complaints.
• Confidence in approving applications and using screening tools like Comply Advantage, Lexis Nexis, World-Check, GBG, or similar.

Benefits

At Flagstone, we invest in your health, wealth, and professional growth, offering:

• Hybrid working with at least 1 day in our London office.
• Competitive bonus scheme.
• Flexible benefits budget for personalized benefits.
• Salary sacrifice options for electric cars, nursery schemes, home and tech goods.
• 3 months work from anywhere scheme.
• Mental wellbeing support through Spill.
• £1,000 personal development budget.
• Private healthcare with AXA.
• Medical cash plan for dental and optical expenses.
• Life insurance and Income Protection (4x salary).
• Matched pension contributions up to 5%.
• 25 days holiday plus bank holidays, wellbeing, and volunteering days.
• Enhanced parental leave options.

We welcome applicants from all backgrounds to join our diverse team. If this role excites you, we encourage you to apply.