Head of Customer Success: Onboarding & Relations

Workwell For Recruiters; Camberley; Hybrid; GBP 50,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Awards

Long Service Recognition

Annual Pay Review

Employee Referral

Job summary

Workwell Outsourcing in Camberley, United Kingdom, is seeking a Head of Customer Relations & Onboarding to lead onboarding and client relations across multiple brands. The role sits at the intersection of Sales, Onboarding and Operations, ensuring seamless handovers, effective service delivery and strong customer retention.

You will own the end-to-end onboarding journey, monitor timelines and capacity, and drive improvements based on customer feedback and operational data.

Qualifications

• Extensive experience in customer relations and onboarding.
• Proven ability to lead and develop teams.
• Strong stakeholder management across Sales, Onboarding and Operations.
• Experience improving customer experience and retention.
• Comfortable working across multiple brands and service lines.

Responsibilities

• Lead Onboarding and Customer Relations across brands.
• Own end-to-end onboarding from Sales handover to BAU.
• Provide visibility of pipelines, timelines and capacity.
• Monitor onboarding timescales and go-live dates.
• Manage customer satisfaction and feedback actions.
• Oversee customer escalations and risk management.
• Collaborate with Operations to ensure smooth handovers.
• Develop team through cross-training.

Skills

Customer relationships

Onboarding

Service delivery

Team leadership

Stakeholder management

Process improvement

Cross-functional collaboration

Project management

Job description

Workwell Outsourcing in Camberley, United Kingdom, is seeking a Head of Customer Relations & Onboarding to lead onboarding and client relations across multiple brands. The role sits at the intersection of Sales, Onboarding and Operations, ensuring seamless handovers, effective service delivery and strong customer retention.

You will own the end-to-end onboarding journey, monitor timelines and capacity, and drive improvements based on customer feedback and operational data.