Onboarding Specialist

Apprentify; Wilmslow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

Birthday leave

Performance bonus

Professional development

Enhanced family leave

Job summary

Apprentify in the United Kingdom is seeking a Learner Enablement Officer to guide new learners from onboarding through programme start. You will coordinate LMS setup, eligibility checks and IAG, ensuring accuracy, compliance and a first-class learner experience.

You will work with sales, compliance and support teams to chase milestones, gather evidence and confirm go-live readiness, delivering clear communication and a welcoming, professional first day.

Qualifications

• Must-have experience in a learner-facing or onboarding role with strong communication and case management skills.

Responsibilities

• Set up new learners on the LMS with accurate records and permissions.
• Maintain up-to-date learner records with audit trails for quality and compliance.
• Complete system administration tasks within processing timeframes and flag risks.
• Screen and support applicants through apprenticeship recruitment and onboarding.
• Conduct eligibility and IAG suitability checks with each learner and document conversations.
• Collaborate with sales and compliance to ensure readiness before go-live.
• Deliver first-day learning sessions and set clear expectations for the learner journey.
• Liaise with multiple teams to resolve onboarding blockers and continuously improve the process.

Skills

Onboarding coordination

Communication skills

Case management

Tools

LMS

CRM systems

Job description

At Apprentify, we unlock talent and accelerate digital transformation through next-generation skills programmes. We partner with ambitious organisations across the UK to upskill and reskill people in digital, data, AI, cyber and tech professions

.
Our purpose is clear: to create future-ready talent that drives measurable business impact. We combine expert coaching, real-world learning and innovative curriculum design to deliver education that transforms careers and organisation

s.
Purpose of the R

oleThe Learner Enablement Officer is the first point of operational contact for every new learner joining an Apprentify programme. From the moment a learner is confirmed, you own their journey through to programme start — ensuring they are set up correctly, suitability-checked, fully prepared and given a confident introduction to what comes ne

xt.
This is a people-facing, process-driven role that requires equal parts organisation and communication skill. You are not just processing records — you are shaping the first impression every learner has of Apprentify. That means being proactive, clear and genuinely invested in getting the right learner onto the right programme and setting them up to succeed from day

one.
You work closely with the sales team and the compliance team throughout the onboarding journey — pushing back when suitability concerns arise, and ensuring everything is fully evidenced and signed off before a learner goes

live.
Key Responsibi

lities
1) Learner Setup, Recruitment & System Adminis

• trationSet each new learner up on the LMS accurately and completely, ensuring all required fields and records are created to the correct standard before any further onboarding steps p
• roceed.Maintain accurate, up-to-date learner records throughout the onboarding journey, with clear audit trails that support internal quality reviews and compliance si
• gn-off.Complete all system administration tasks within the agreed processing timeframe, flagging any risks to programme start dates as soon as they are iden
• tified.Ensure learners have the correct system access and platform permissions confirmed ahead of programme
• start.Responsible for attracting, screening and supporting applicants through the apprenticeship recruitment journey, including candidate engagement, suitability assessments, employer matching, interview coordination and conversion to enr

olment.
2) Eligibility & IAG Suitabili

• ty CheckQualify each learner against the basic eligibility criteria for their programme — including employment status, age, residency and any programme-specific entry requi
• rements.Conduct an Information, Advice and Guidance (IAG) suitability check with each learner to confirm they understand the programme, that it is the right fit for their role and career goals, and that they are entering with clear and accurate expec
• tations.Work collaboratively with the sales team where suitability concerns arise, providing clear rationale and pushing back confidently when a learner is not a suitable match for the programme they have been enroll
• ed onto.Document IAG conversations and suitability assessments accurately, ensuring records are complete before the learner progresses through onb

oarding.
3) Onboarding Chase & Evidence

• GatheringProactively chase learners to complete all required onboarding steps — including ID verification, initial maths and English assessments, and prior learning decl
• arations.Support learners to understand what is required of them during onboarding, why each step matters and what they need to do to complete it — keeping the experience clear and manageable rather than bure
• aucratic.Gather, review and upload any additional evidence required to support the learner's enrolment, working with the compliance team to confirm what is needed and ensure nothing i
• s missed.Monitor onboarding progress against each learner's programme start date, escalating cases that are at risk of not completing

in time.
4) Compliance Handoff & Go Live

• ReadinessWork collaboratively with the compliance team throughout the onboarding process — responding promptly to queries, providing supporting evidence and ensuring all required checks are completed and evidenced before a learner is signed off fo
• r go live.Do not progress a learner to go live without confirmed sign-off from compliance — act as the operational bridge between the learner experience and the complianc
• e gateway.Maintain a clear view of each learner's readiness status, using the LMS and Monday.com to track progress and identify cases requiring e

scalation.
5) First Day

• of LearningDeliver the first day of learning session with each new learner — introducing them to the programme structure, the systems they will use, the people they will work with and what their learning journey will
• look like.Ensure every learner leaves their first day session with a clear understanding of expectations, key milestones and how to acce
• ss support.Create a positive, welcoming experience that reflects Apprentify's commitment to learner success — the first day sets the tone for the entire
• programme.Record completion of the first day session and any follow-up actions required, ensuring records are update

d promptly.
6) Learner Experience & C

• ollaborationTake personal ownership of the learner experience during onboarding — being responsive, proactive and genuinely helpful throughout
• the process.Liaise effectively with sales, compliance and operational support colleagues to keep onboarding moving and resolve block
• ers quickly.Identify and escape suitability or safeguarding concerns promptly, following Apprentify's procedures and working with the appropriate teams to r
• esolve them.Contribute to continuous improvement by identifying recurring friction points in the onboarding process and raising them with the Head of Learner

p; Experi

• enceMust-haveExperience in a learner-facing, customer-facing or onboarding role requiring strong communication and case manag
• ement skills.Organised and process-driven — able to manage a caseload of learners at different stages simultaneously without dro
• pping detail.Confident communicator — comfortable chasing learners and employers for outstanding information and delivering clear, constructive messages when suitability co
• ncerns arise.Comfortable working across multiple digital systems and tools; able to pick up new platf
• orms quick...y.A genuine interest in learner outcomes — you care about the experience you create, not just completing t

he checkl

• ist.
  DesirableExperience working in an apprenticeship, further education or regulated trainin
• g environment.Familiarity with IAG principles or a recognised IAG
• qualification.Experience with LMS platforms, CRM systems or operational workflow tools such
• as Monday.com.Understanding of ESFA funding rules and apprenticeship eligibility

requirements

.
What We Offer

At Apprentify, we believe in rewarding our people for the v

alue they bring.

• Benefits include:25 days annual leave (plus bank holidays), increasing with
• length of servicePrivate
• medical insuranceBirthday Leav
• performance bonusOngoing professional development and l
• eadership supportEnhanced fami
• ly leave policiesAccess to mental health and