Onboarding Product Manager – Fintech Platform

Capital On Tap; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Private Healthcare including dental

Worldwide travel insurance

Anniversary Rewards

Pension scheme with match

EV salary sacrifice scheme

28 days holiday + bank holidays

Learning and wellbeing budget

Parental leave

Cycle to work

Season ticket loan

Therapy sessions

Dog-friendly offices

Free drinks and snacks

Job summary

Capital on Tap is seeking a Product Manager to own end-to-end onboarding journeys across Credit and Banking for both new customers and existing customers cross-selling into new products. Design and optimise flows from initial sign-up through to account activation.

You will map the full journey, including unhappy paths, and drive discovery to identify opportunities to improve onboarding. Collaborate with engineers and designers to balance customer experience with architecture and compliance.

Qualifications

• 3-5 years of product management experience with onboarding flows.
• Comfort across front-end user experience and back-end system architecture.
• Knowledge of financial services compliance concepts (KYC, KYB, IDV).
• Strong organisational skills to manage workload and delivery pressures.
• Ability to distill large amounts of information to its essence.
• Experience partnering with Product and Engineering to align stakeholders.

Responsibilities

• Own end-to-end onboarding journeys across Credit and Banking for new and existing customers.
• Map journeys including unhappy paths and optimise for efficiency.
• Drive discovery and competitor research to improve onboarding.
• Collaborate with engineers and designers to scope solutions balancing UX and architecture.
• Present recommendations to stakeholders and drive delivery to completion.
• Build reusable, configurable platform components to scale journeys.
• Prioritise problems using data and customer insight.
• Support Capital on Tap in achieving long-term SME market dominance.
• Pilot new ideas quickly and learn to scale.
• Be a proactive team member who delivers on agreed dates.
• Provide regular feedback to help the team flourish.

Skills

Product management

Onboarding flows

UX flow design

KYC KYB IDV

Front-end & back-end

Stakeholder communication

Analytical mindset

Job description

Capital on Tap is seeking a Product Manager to own end-to-end onboarding journeys across Credit and Banking for both new customers and existing customers cross-selling into new products. Design and optimise flows from initial sign-up through to account activation.

You will map the full journey, including unhappy paths, and drive discovery to identify opportunities to improve onboarding. Collaborate with engineers and designers to balance customer experience with architecture and compliance.