Product Manager - FinTech Platform & Customer Journeys

Whereby; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private Healthcare including dental

World Travel Insurance

Anniversary Rewards

Pension scheme

EV Salary Sacrifice

28 days holiday

Learning and Wellbeing Budget

Parental Leave

Cycle to Work

Season Ticket Loan

Therapy sessions

Dog Friendly Offices

Free drinks and snacks

Job summary

Capital on Tap in London is seeking a Product Manager to join our Product team and own end-to-end customer journeys across multiple areas. You will work closely with engineering and design to deliver impactful outcomes, balancing customer needs with platform constraints.

The role offers the chance to shape product strategy, collaborate across departments, and land reusable platform components for scale. London-based, three days in office, with strong emphasis on data-informed decisions and

Qualifications

• 2+ years of experience in product management with a track record of owning projects end-to-end and delivering impactful outcomes.
• Experience across front-end user experience and back-end system architecture.
• Knowledge of financial services concepts (KYC, KYB, IDV) or direct journey optimisation experience.

Responsibilities

• Owning the end-to-end design and delivery of a customer or business journey within your product area
• Mapping the full journey including unhappy paths, where customers drop off, get flagged, or need manual intervention, and optimising for efficiency
• Driving discovery and competitor research to identify opportunities for improvement
• Collaborating with engineers and designers to scope solutions, balancing customer experience with system architecture and compliance requirements
• Presenting recommendations to stakeholders and driving delivery through to completion
• Thinking longer-term about platform capabilities, building reusable, configurable components that scale rather than being rebuilt for every product
• Using data and customer insight to prioritise the right problems, not just the loudest ones

Skills

Product management

End-to-end ownership

Cross-functional collaboration

Stakeholder communication

Data-driven decisions

Job description

Capital on Tap in London is seeking a Product Manager to join our Product team and own end-to-end customer journeys across multiple areas. You will work closely with engineering and design to deliver impactful outcomes, balancing customer needs with platform constraints.

The role offers the chance to shape product strategy, collaborate across departments, and land reusable platform components for scale. London-based, three days in office, with strong emphasis on data-informed decisions and