Onboarding Manager

IFX Payments; Chesham Bois; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic and award-winning global provider of foreign exchange and payment solutions as a KYC Onboarding Manager. In this pivotal role, you will lead a team to enhance KYC operations, ensuring compliance with AML regulations while optimizing onboarding processes. The company fosters a high-performance culture where your contributions matter, and you will have opportunities for professional growth and development. With a focus on teamwork and continuous improvement, you will help shape the future of client onboarding in a supportive and diverse environment.

Benefits

25 days annual leave + bank holidays

Pension auto-enrolment

Healthcare cash plan

Discounts on fitness and entertainment

Life Insurance

Cycle to work scheme

Employee Assistance Programme

Career progression opportunities

Company events and socials

Qualifications

• Extensive experience in KYC or Client Onboarding with leadership experience.
• In-depth understanding of AML/KYC regulations and compliance practices.

Responsibilities

• Lead a team of associates in KYC onboarding processes.
• Ensure compliance with AML/KYC regulations and internal policies.
• Drive continuous improvement in onboarding workflows.

Skills

KYC Operations

AML Regulations

Leadership Skills

Analytical Skills

Stakeholder Management

Education

Professional Certifications (e.g., CAMS, ICA)

Job description

About IFX Payments

We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: toWin. Properly.

What we offer

Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together.

Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing:Make it count.

Benefits

• 25 days of annual leave + bank holidays and your birthday off.
• Pension auto-enrolment with salary sacrifice contributions.
• Healthcare cash plan including support for dental, physio and therapies.
• Discounts on fitness, cinema discounts, shopping, travel, entertainment and more!
• Life Insurance.
• Cycle to work.
• Nursery fees salary exchange.
• Employee Assistant Programme
• Career progression with excellent training and development.
• Company events – Pub nights, sporting events, seasonal parties, socials

What's the role?

Job Title: KYC Onboarding Manager

Team: Operations

Location: Amersham

Overview of the role

The Onboarding Manager will lead a team of 5 associates and will lead and enhance our Know Your Customer (KYC) operations. You will oversee a dynamic team of associates, ensuring the seamless and compliant onboarding of clients within a suitable timeframe. This role requires a strategic thinker with a strong understanding of AML/KYC regulations, exceptional leadership skills, and a commitment to continuous process improvement.

Responsibilities

• Lead and manage a team of Associates, providing training, guidance, and motivation to ensure they meet performance targets.

• Develop and implement strategies to optimise the KYC onboarding workflow, achieving and maintaining a 48-hour client onboarding timeframe.

• Ensure strict adherence to AML/KYC regulations and internal compliance policies, safeguarding the organisation’s regulatory integrity.

• Allocate tasks effectively, monitor team progress, and ensure the timely and high-quality completion of onboarding processes.

• Act as an escalation point for client queries, ensuring timely and professional resolution of issues.

• Maintain oversight of client interactions to ensure a seamless and positive onboarding experience.

• Conduct regular audits of onboarding activities to ensure accuracy, compliance, and mitigation of risks.

• Prepare and deliver detailed reports on team performance, compliance metrics, and process improvements to senior management.

• Drive continuous improvement by identifying inefficiencies and proposing innovative solutions, including leveraging technology where appropriate.

Requirements

• Extensive experiencein KYC or Client Onboarding, with good evidence of work in a leadership role.
• Experience in Financial Services or a similar regulated industry is highly advantageous.
• In-depth understanding of AML/KYC regulations and compliance practices.
• Strong leadership and people management skills.
• Analytical and process-oriented mindset, with a focus on continuous improvement.
• Excellent communication and stakeholder management skills.
• Professional certifications (e.g., CAMS, ICA) are preferred.
• A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance.
• Adaptable, tenacious and flexible who is able to perform under pressure.

Diversity & Inclusion

We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background,identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.

Additional Information

- This role is based in our Amersham office.
- You must be eligible to work in the UK to be considered for this position.
- Full background check will be carried out.