Onboarding & KYC Change Product Owner

Morgan Stanley; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Morgan Stanley is seeking a driven Operational Change Product Owner to shape and deliver change across the Onboarding and KYC ecosystem.

You will partner with Operations, Technology, Compliance, and Risk to embed controls, deliver automation, and improve client experiences.

This role requires a delivery mindset, data-driven prioritization, and the ability to translate complex requirements into clear outcomes.

Qualifications

• Experience in financial services change programs.
• Strong analytical and problem-solving skills.
• Ability to translate complex requirements into clear outcomes.
• Excellent stakeholder management.
• Knowledge of onboarding/KYC/AML processes is a plus.

Responsibilities

• Own and articulate the product roadmap for onboarding and KYC.
• Prioritize backlog based on risk, regulatory timelines, and value.
• Collaborate with Operations, Technology, Compliance, Risk and senior stakeholders.
• Translate needs into user stories and acceptance criteria.
• Drive end-to-end delivery with focus on quality and impact.

Skills

Operational change

Product ownership

Business analysis

Transformation

Delivery

Education

Relevant qualifications in business/operations/finance

Job description

Morgan Stanley is seeking a driven Operational Change Product Owner to shape and deliver change across the Onboarding and KYC ecosystem.

You will partner with Operations, Technology, Compliance, and Risk to embed controls, deliver automation, and improve client experiences.

This role requires a delivery mindset, data-driven prioritization, and the ability to translate complex requirements into clear outcomes.