Technical Product Manager - AI Native Onboarding Platform

JPMorgan Chase & Co.; Greater London; On-site; GBP 140,000 - 210,000; Full time

Job summary

J.P. Morgan is seeking a VP-level Technical Product Manager to lead an AI-native onboarding platform across products and geographies, partnering with engineering, operations, and risk/compliance.

This role emphasizes strong 0→1 product building, technical fluency, and an AI-first approach. You will own product delivery end-to-end: define outcomes, MVP scope, roadmap and release plans; translate needs into epics/stories and drive delivery with engineering.

Qualifications

• VP-level product leadership in a cross-functional, regulated environment.
• Technical product management with fluency in software delivery, APIs, and data concepts.
• 0→1 mindset: from concept to MVP to adoption in ambiguous spaces.
• AI-first thinking with pragmatic safety, monitoring and explainability.
• Strong written and verbal communication; ability to align diverse stakeholders.

Responsibilities

• Own product delivery end-to-end: define outcomes, MVP scope, roadmap and release plans.
• Lead with engineering: translate needs into epics/stories with clear acceptance criteria.
• Build AI-native capabilities with responsible controls and human-in-the-loop design.
• Design for modularity and configurability across products and regions.
• Define and instrument KPIs and iterate based on data.
• Align stakeholders across Product, Technology, Operations and Risk/Compliance.

Skills

VP-level leadership

Technical PM

0→1 builder

AI-first thinking

Cross-functional communication

Job description

Job Description

Technical Product Manager - AI-Native Onboarding Platform

JPMorgan International Consumer is building a next-generation, AI-native digital onboarding platform-modular, highly configurable, and scalable across products and geographies. We're hiring a VP-level Technical Product Manager to help drive the platform to completion and rollout, partnering closely with engineering, operations, and risk/compliance stakeholders. Onboarding/KYC domain experience is a plus, not a prerequisite-we're prioritizing strong 0→1 product building, technical fluency, and an AI-first approach.

What you'll do

• Own product delivery end-to-end: define product outcomes, MVP scope, roadmap, and release plans; drive execution from discovery through launch and iteration.
• Lead with engineering: translate business needs into clear epics/stories, acceptance criteria, and decision logic; drive sequencing, tradeoffs, and delivery rigor across teams.
• Build AI-native capabilities: identify high-impact AI use cases that reduce onboarding friction (e.g., intelligent intake, document understanding, dynamic question flows, reviewer assist, summarization, exception triage) and deliver them responsibly with appropriate controls and human-in-the-loop design.
• Design for modularity & configurability: evolve reusable platform components and configuration-driven approaches that support multiple products and regions.
• Drive measurable outcomes: define and instrument KPIs (e.g., time-to-onboard, straight-through processing, drop-off, exception rates, SLA adherence, rework/defects) and iterate based on data.
• Align stakeholders: manage communication and interlocks across Product, Technology, Operations, and Risk/Compliance to ensure clarity of goals, decisions, and delivery commitments.

What we're looking for

• VP-level product leadership: proven ability to lead complex product delivery in cross-functional environments and to drive outcomes through influence and clarity.
• Technical product management depth: strong fluency in software delivery, APIs/integrations, workflow patterns, and data concepts; able to write requirements that engineers can build from.
• 0→1 builder mindset: experience taking new platform capabilities from concept to MVP to adoption; comfortable operating with ambiguity and creating structure.
• AI-first thinking: enthusiasm for applying AI to real customer and operator workflows, with pragmatic judgment around safety, monitoring, and explainability.
• Strong communication: excellent written and verbal skills; crisp at prioritization, stakeholder management, and decision-making.

Nice to have (not required)

• Exposure to onboarding, identity, KYC/AML, screening, risk, or case/casework platforms.
• Experience delivering configurable/rules-driven platforms across multiple markets or regulatory contexts.

Join us to build a scalable, AI-native onboarding platform that improves customer experience, reduces operational friction, and accelerates growth across products and regions.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money.