Onboarding Coordinator

Davies; Gildersome; Remote; GBP 32.000 - 42.000; Vollzeit

Zusammenfassung

Davies is seeking an Onboarding Coordinator to join the Operations Team in delivering a positive learner onboarding experience for apprenticeships.

You will drive end-to-end onboarding, keep accurate records and collaborate with Client Success, Compliance and Operations to ensure timely starts and funding compliance.

Qualifikationen

• Experience in Learning & Development within a FE & Skills provider.
• Experience onboarding learners to Apprenticeships in line with funding rules.
• Understanding of vocational qualifications including Apprenticeships and Functional Skills.
• Experience in a regulatory environment.
• Ability to work both in a team and independently.
• Experience of remote work and strong time management.
• Experience using databases/platforms (Aptem desirable).
• Strong analytical, written, verbal and presentation skills.
• Confidentiality and discretion in handling learner data.
• Experience in client-facing environments with a service mindset.

Aufgaben

• Coordinate and support end-to-end learner onboarding, meeting timescales.
• Maintain accurate records, documentation and system updates throughout onboarding.
• Track apprenticeship starts, learner volumes and onboarding progress to hit targets.
• Liaise with learners, employers and internal teams to resolve onboarding issues.
• Support client queries related to learner onboarding with the Client Success Team.
• Follow up on outstanding documentation to ensure timely starts.
• Update clients on progress, upcoming starts and actions needed.
• Maintain Apprenticeship Service Account records and funding compliance.
• Work with Compliance to ensure onboarding docs meet rules and policies.
• Prepare internal communications about onboarding progress and activity.
• Identify opportunities for process improvements in onboarding and client experience.
• Complete mandatory training and CPD with a view to personal development.

Kenntnisse

Learner onboarding

Apprenticeships

Regulatory compliance

Stakeholder communication

Time management

Remote work

Data analysis

MS Office

Discretion

Client service

Tools

Aptem

Jobbeschreibung

Description
The Onboarding Coordinator sits within the Operations Team and plays a key role in ensuring a positive onboarding experience for learners and clients. The successful candidate will support the delivery of efficient, compliant and process-driven learner onboarding activities, helping to maximise apprenticeship starts and maintain high levels of client satisfaction.

Application Deadline: 23 October 2026
Department: Consulting
Location: Home United Kingdom
Description
The Onboarding Coordinator sits within the Operations Team and plays a key role in ensuring a positive onboarding experience for learners and clients. The successful candidate will support the delivery of efficient, compliant and process-driven learner onboarding activities, helping to maximise apprenticeship starts and maintain high levels of client satisfaction.
This role requires excellent organisational skills, strong attention to detail and the ability to manage multiple tasks simultaneously. The Onboarding Coordinator will work closely with colleagues across Client Success, Compliance and Operations to ensure all learners are onboarded accurately and in line with current DfE Funding Rules.

Key Responsibilities

• Coordinate and support the end-to-end learner onboarding process, ensuring all onboarding activities are completed accurately and within agreed timescales.
• Complete process-driven onboarding tasks, maintaining accurate learner records, documentation and system updates throughout the onboarding journey.
• Track and monitor upcoming apprenticeship start dates, learner volumes and onboarding progress to support the achievement of monthly start targets.
• Liaise with learners, employers and internal teams to ensure all onboarding requirements are completed and any issues are resolved promptly.
• Work collaboratively with the Client Success Team to support client queries relating to learner onboarding.
• Monitor work-in-progress activities and proactively follow up on outstanding documentation and onboarding requirements to support timely learner starts.
• Update clients on apprentice onboarding progress, upcoming starts and learners approaching programme completion and highlighting any required actions.
• Maintain Apprenticeship Service Account records, ensuring apprentices are correctly uploaded and funding requirements are met.
• Work closely with the Compliance Team to ensure all onboarding documentation is complete, accurate and compliant with DfE Funding Rules and internal policies.
• Prepare internal communications and updates regarding onboarding progress, apprentice approvals, upcoming starts and operational activity.
• Identify opportunities for continuous improvement within onboarding processes, systems and client experience.
• Complete all mandatory training and Continuing Professional Development (CPD) activities in a timely manner and actively seek opportunities for personal development.

Skills, Knowledge & Expertise

• Experience or understanding of Learning & Development, ideally within a FE & Skills provider, with experience and knowledge of the English Apprenticeship Levy
• Experience of Onboarding learners to Apprenticeship programmes in line with DfE Funding Rules
• Understanding of vocational qualifications including Apprenticeships and Functional Skills
• Experience of working within a regulatory environment
• Experience of working positively both within a team and independently
• Experience of working remotely and self-motivating time management
• Experience working with databases/platforms (Desirable – experience of using Aptem)
• Good analytical abilities and able to be decisive
• An ability to analyse a situation with employers or Apprentices and adapt the communication accordingly, to offer appropriate information, advice, support and guidance
• Excellent written, verbal and presentation skills, with confidence to deal with senior stakeholders
• Excellent IT skills, including all Microsoft office packages
• Ability to maintain discretion and confidentiality at all times
• Experience of working in client facing environments or high internal customer care departments with a positive service approach
• Self-motivated, process-driven, organised with strong attention to detail and ability to manage own workload and meet deadlines
• An understanding of Insurance and Financial Service industry including clients and professional bodies (Desirable)