Onboarding Consultant - Arabic Speaking (UK Remote)

TN United Kingdom; Birmingham; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Onboarding Consultant fluent in Arabic and English to enhance customer experiences across Europe and the Middle East. This role involves guiding clients through the onboarding process, delivering engaging training sessions, and solving technical challenges with empathy. Join a remote-first culture that values learning and collaboration, where your contributions will significantly impact educational integrity and customer satisfaction. If you are passionate about education technology and customer success, this opportunity is perfect for you.

Benefits

Health Coverage

Education Reimbursement

Paid Time Off

Wellness Days

Parental Leave

Retirement Plans

Home Office Stipends

Mental Health Support

Qualifications

• 3+ years onboarding customers in SaaS or education tech.
• Fluent in English and Arabic with excellent presentation skills.

Responsibilities

• Guide customers through seamless onboarding and change management.
• Deliver expert training and facilitate customer success.

Skills

Empathy

Organizational Skills

Tech-savviness

Communication Skills

Flexibility Across Time Zones

Education

Bachelor's Degree

Graduate Degree

Job description

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Onboarding Consultant - Arabic Speaking (UK Remote), Birmingham

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Client:

Turnitin, LLC

Location:

Birmingham, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

46e9cb06bdf5

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in the UK, to engage and inspire new and existing customers throughout Europe and the Middle East region.

As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices, and facilitating implementation. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies. You will help solve technical problems with empathy and optimism, and identify and mitigate any risks associated with the customer’s adoption of our product.

You will be responsible for providing in-depth consulting services, using advanced functional knowledge, and product expertise to partner with customers on the implementation of their Turnitin product suite. This role will report to the Manager of Customer Onboarding.

Your success will expand Turnitin’s global reach – helping institutions to safeguard the academic integrity of all forms of assessment.

Responsibilities:

1. Guide customers through a seamless implementation – Own the onboarding process end-to-end, including change management, implementation, integrations, training, usage, and adoption. Manage multiple projects, respond to customer queries promptly with empathy, review contracts, document relevant information, and ensure database configurations align with objectives.
2. Educate customers for immediate success – Deliver expert online and in-person training, connect with education professionals, and facilitate change management to support outcomes.
3. Solve technical problems – Learn products quickly, suggest solutions, identify issues early, and propose workarounds or escalate as needed.
4. Collect and act on feedback – Seek feedback, improve training, and craft success plans to mitigate risks.
5. Understand and act on success metrics – Develop and track key metrics, monitor project timelines, and communicate updates effectively.
6. Develop outstanding training materials – Continually improve and create training resources, ensuring alignment with brand and customer needs.
7. Work as ‘One Team’ – Collaborate across teams, facilitate smooth handoffs, and set up others for success.

Qualifications:

• Education: Bachelor’s degree or equivalent; graduate degree preferred.
• Experience: At least 3 years onboarding customers in SaaS or education tech; instructional design or training experience is a plus.
• Language: Fluent in English and Arabic, with excellent communication and presentation skills.
• Skills & Attributes: Ability to simplify complex ideas, strong empathy, organizational skills, tech-savviness, self-motivation, engaging presence, flexibility across time zones, knowledge of onboarding/customer success practices, familiarity with education systems and LMS, and willingness to travel up to 10%.

Tii Elements: Passion for learning, cultural awareness, customer focus, accountability, resourcefulness, collaboration, and influence.

Additional Information: Turnitin offers a comprehensive Total Rewards package, including competitive pay, health and wellness programs, flexible work culture, and global benefits like paid time off, parental leave, and retirement plans.

Our Mission & Values: To ensure the integrity of global education and improve learning outcomes, emphasizing customer centricity, passion for learning, integrity, action & ownership, teamwork, and a global mindset.

Global Benefits: Remote-first culture, health coverage, education reimbursement, paid time off, wellness days, holidays, volunteer time, charitable matching, home office stipends, mental health support, parental leave, and retirement plans (varies by country).

Note: We encourage candidates to apply if they meet most requirements, recognizing skills evolve over time. Equal opportunity employer committed to diversity and inclusion.