Onboarding Advisor

PwC; England; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

PwC Alderney Onboarding Adviser supports the client onboarding process by acting as the primary liaison between engagement teams, clients, and the KYC Operations team. With strong knowledge of AML/CFT policies and client acceptance procedures, this role ensures clear communication, manages stakeholder expectations, and streamlines collection of KYC information to meet regulatory requirements.

The role emphasizes coordination across teams, accurate time charging, and maintaining compliance

Qualifications

• Understanding of KYC, financial regulatory environment and AML risk implications.
• Understanding of client acceptance procedures and AML/CFT policies.
• Experience in managing client relationships and AML/KYC roles.
• Ability to build strong relationships with diverse teams.
• Ability to work to KPIs and be accountable for output.

Responsibilities

• Respond to AML-related queries relating to procedures, policy and systems for KYC.
• Communicate onboarding status with engagement teams and escalate issues early.
• Guide clients through the KYC process to obtain necessary documentation.
• Act as liaison between KYC Operations and client/engagement teams.
• Be the first point of contact for KYC Operations queries and ensure efficient outreach.
• Charge time spent on onboarding work to relevant WBS codes.

Skills

KYC procedures

AML knowledge

Stakeholder management

Communication

Regulatory compliance

Problem solving

Time tracking / chargeability

Education

AML certificate

Job description

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Operations Management Level Senior Associate Job Description & Summary At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.

Role

Onboarding Adviser

Location: Alderney (working from home)

Line of Service: Client Onboarding Team

Grade: Senior Associate 1

Contracted Hours per Week: 37.5 hours

PwC Channel Islands Overview

PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other assurance services to a large portfolio of international and local clients. The Channel Islands firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an international network of 151 PwC firms employing over 364,000 staff.

Job Summary

The Onboarding Advisor enhances the effectiveness and efficiency of the client Onboarding experience by serving as the primary liaison between different Line of Service engagement teams, their clients, and the KYC Operations team. Leveraging deep knowledge of the firm’s AML/CFT policies and Client Acceptance procedures, this role facilitates clear, timely communication, manages stakeholder expectations, streamlines the collection of KYC information, and ensures engagement teams meet all client and engagement procedural requirements.

Responsibilities

• Respond effectively to all AML related queries relating to procedures, policy and respective systems for KYC.
• To communicate with engagement teams to keep them updated with onboarding status, escalating any issues early and proactively solving problems for these teams.
• Guide clients and engagement teams throughout the KYC process to obtain all the necessary documentation needed to satisfy the AML requirements and to pass this information to KYC Operations teams.
• To act as a conduit between the KYC Operations Team and the client/engagement teams to ensure correct interpretation of the KYC requirements and to simplify the requests which are made of the administrators/clients.
• Demonstrate quality and technical expertise by acting as the first point of contact for the KYC Operations team for queries and/or additional outreach on a KYC profile to ensure outreach is only conducted if needed - leveraging existing data and local industry knowledge.
• Take ownership for charging all time spent on onboarding work to relevant WBS codes to provide relevant and accurate management information regarding the onboarding process. It is expected that this role will be chargeable.

Qualifications & Certificates

AML certificate / other similar relevant qualifications could be beneficial.

Skills & Experience Required

Essential skills

• Understanding of KYC, financial regulatory environment and AML risk implications
• Understanding of legal structures of various client types
• Experience in managing client relationships / client risk / AML or KYC roles
• Ability to build strong relationships with diverse teams
• Confident in escalating issues when necessary
• Ability to work to KPIs and be accountable for output

Desirable skills

• Knowledge of compliance monitoring processes
• Knowledge of quality standards and expectations and implementation of these in their daily role
• Understanding of client structures and regulatory needs
• Experience with complex regulatory conditions
• Strong communicator with the ability to work as part of the client facing team.
• Being able to influence change in processes and be proactive in finding solutions where requirements are unclear.
• Ability to think digitally about problems and suggest solutions using technology to drive efficiencies.

Travel Requirements

Some travel may be required from time to time. Up to 20% Available for Work Visa Sponsorship? No Government Clearance Required? Yes

The skills we look for in our people

This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, The PwC Professional. The PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and Deliver.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a culture where people can be themselves and be valued for their unique strengths. Creating value through diversity is what makes us strong as a business.

https://www.pwc.co.uk/diversit

Education

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified)

Required / Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Anti-Money Laundering (AML), Coaching and Training, Communication, Compliance Advisement, Compliance Oversight, Compliance Program Implementation, Compliance Risk Assessment, Confidential Information Handling, Contract Review, Contractual Risk Mitigation, Contractual Risk Monitoring, Contract Writing, Creativity, Crisis Management, Data Loss Prevention (DLP), Data Security, Discretion and Business Ethics, Embracing Change, Emotional Regulation, Empathy, Financial Risk Management {+ 32 more}