Onboard Retail Service Manager – Rail Guest Experience Lead

XC Trains Limited

Reading

On-site

GBP 27,000 - 34,000

Full time

9 days ago

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Benefits offered by this job

30 days holiday

Pension scheme

Free travel on Arriva rail services

75% off travel on UK rail

Discounted European rail travel

Job summary

CrossCountry is seeking Retail Service Managers to join our on-board team in Reading. You will be the face of our catering service on trains, delivering a welcoming, high-quality experience from trolley service to on-board shop operations.

You will serve refreshments in Standard Class and exclusive First Class benefits, helping passengers travel in comfort and style. Training is provided, with career progression within the national transport brand.

Qualifications

Excellent people skills and ability to connect with customers.
Strong commitment to customer satisfaction and proactive service.
Reliable, consistent, and high standards in work.
Collaborative team player with onboard crew and local staff.
Flexible schedule including early mornings, evenings, weekends and holidays.
Professional appearance reflecting our brand.
Energetic, authentic personality rather than robotic.

Responsibilities

Be the face of CrossCountry onboard trains and deliver high-quality catering service.
Assist trolley service or On Board Shop to ensure passenger comfort and satisfaction.
Support First Class and Standard Class service levels and overall journey experience.