Onboard Food & Beverage Supervisor – Guest Experience Lead

Hornblower Corp; Greater London; On-site; GBP 32,000 - 34,000; Full time

Job summary

CityCruisesUK, part of the CityExperiences division of the Hornblower Group, is seeking an Event Supervisor (Functions Supervisor) to lead the Functions team on our dining cruises and private events across London and York.

You will ensure high guest experience, uphold food safety and service standards, manage staff performance, and supervise day-to-day operations including rostering, stock checks, and paperwork to support a seamless event.

Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
• Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers
• Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly
• Tour the sales floor regularly, talking to colleagues & customers and identify/resolve any issues.
• Actively seeking customer feedback to improve the service
• Adhere to all Health and Safety requirements in accordance with the company's Safety Management System (SMS), ensuring the safety of passengers is protected at all times
• Maintain the cleanliness and safety of all common areas
• Analysing sales figures and forecasting future sales volumes to maximize profits to achieve sales across all products
• To assist with promotional activity to attract prospective customers
• Ensure any wastage is minimized and accurately recorded.
• Completion of all function paperwork within the agreed timeframes
• Ensure all stock is on board and checked to company processes
• Participate in regular stock audits and all breakages recorded per company policy
• Be prepared to begin work at scheduled timeMaintain uniform and personal grooming in compliance with appearance standards
• Additional duties as may reasonably be required
• Be an Ambassador for our RESPECT Service System
• Provides leadership and guidance and training to team members
• Undertake induction for on the job training of waiting staff as per Company policy
• Ensure team briefings take place prior to the cruises with the team informing targets set
• Lead the Functions team, ensuring waiting staff are tending to guests needs within the company guidelines along with adhering to personal grooming and appearance standards.
• Ensure the team adhere to Financial practices and procedures in line with Company policy

Job description

CityCruisesUK, part of the CityExperiences division of the Hornblower Group, is seeking an Event Supervisor (Functions Supervisor) to lead the Functions team on our dining cruises and private events across London and York.

You will ensure high guest experience, uphold food safety and service standards, manage staff performance, and supervise day-to-day operations including rostering, stock checks, and paperwork to support a seamless event.