On-site Technology Support Technician

EY; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

EY is seeking a 2nd Line IT support specialist in Belfast to provide on-site technology support. The role involves resolving IT incidents, managing hardware, and ensuring adherence to security policies while supporting a diverse range of technologies. Ideal candidates will have substantial experience in IT support and excellent communication skills.

Benefits

Flexible environment

Diverse and inclusive culture

Opportunity for future skills development

Qualifications

• 3+ years support experience in a professional services organization preferred.
• Experience with ITIL and understanding of IP networking concepts is beneficial.
• Mac support experience is a plus.

Responsibilities

• Resolving incidents and requests related to end user software, hardware, mobile technologies.
• Documenting actions in ServiceNow for diagnostics and resolutions.
• Managing hardware assets and adhering to EY Information Security policies.

Skills

Windows support

Microsoft 365

PC hardware knowledge

Excellent communication

Organizational skills

Education

Relevant certifications (e.g., Microsoft)

Tools

ServiceNow

Job description

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Client:

EY

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

19aa768a3b7d

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

The opportunity

We are looking for a 2nd Line IT support specialist to join On-site Technology Support (OSTS). We provide services to end users in person within our offices, supporting hardware and software to serve our clients. We engage with customers to raise awareness and help them make the most of available technology.

Your key responsibilities

• Resolving incidents and requests related to end user software, hardware, mobile technologies, printers
• Documenting all actions in ServiceNow, including diagnostics, troubleshooting, and resolutions; escalating to support groups when necessary
• Keeping customers informed until resolution
• Understanding EY Technology and services to identify the best outcomes for customers
• Managing hardware assets and recording assignments
• Adhering to EY Information Security policies
• Supporting conference room technology and AV equipment
• Assisting with projects, office moves, TechBars, PC builds, and remote support for comms rooms
• Providing VIP support for key leaders
• Travel to other EY offices may be required
• This role requires physical presence in an EY office.

Skills and attributes for success

• Experience supporting Windows and Microsoft 365 in enterprise environments
• Knowledge of PC hardware, mobile devices, peripherals
• Excellent communication skills
• Organized, able to multitask and meet SLAs

Ideally, you’ll also have

• 3+ years support experience in a professional services organization
• Understanding of IP networking concepts
• Experience with ITIL
• Relevant certifications (e.g., Microsoft)
• ServiceNow or similar tools experience
• Mac support experience

What we offer you

We develop future skills, offer a flexible environment, and promote a diverse, inclusive culture. Learn more about our opportunities.

To ensure an inclusive recruitment process, please inform us of any disability-related accommodations needed.

EY | Building a better working world

EY aims to create value for clients, society, and the planet, building trust in capital markets. Using data, AI, and technology, we help clients face future challenges confidently. Our services span assurance, consulting, tax, strategy, and transactions in over 150 countries.