On-Site Luxury Watch Aftercare Specialist

HARRODS; Greater London; On-site; GBP 27,000 - 36,000; Full time

Job summary

Harrods is seeking an Aftercare Consultant for our Fine Watches department. You will blend deep product knowledge with exceptional service, guiding customers through the repair journey and maintaining the highest standards of care.

You will handle in-person, email, and phone inquiries, welcome clients, and manage data for long-term repairs, including costs and timelines, while offering advice following examinations with technicians.

Qualifications

• Experience in luxury retail with a client-first approach.
• Strong product knowledge of watches and aftercare processes.
• Attention to detail and GDPR compliance awareness.
• Proficient with Microsoft Office and basic IT skills.

Responsibilities

• Engage with clients in person, by email, or on the phone while providing accurate Aftercare information.
• Greet clients on entering the department with a friendly welcome and open questions.
• Enter data for repairs, documenting condition, estimated costs and timelines.
• Advise clients on the best actions after examinations with technicians and information provided.

Skills

Customer service

Luxury retail

Horology knowledge

Communication skills

MS Office

Tools

POS systems

Job description

Harrods is seeking an Aftercare Consultant for our Fine Watches department. You will blend deep product knowledge with exceptional service, guiding customers through the repair journey and maintaining the highest standards of care.

You will handle in-person, email, and phone inquiries, welcome clients, and manage data for long-term repairs, including costs and timelines, while offering advice following examinations with technicians.