On-Site IT Support Specialist (Desk-Side & Floor Walks)

Willmott Dixon; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Willmott Dixon is seeking a Field Support Analyst to deliver on-site IT field support for our Interiors London Office, based in Farringdon. You will provide desk-side engagement, proactive maintenance, ServiceNow ticket management, and incident resolution to keep business operations running smoothly.

The role involves on-site presence from 08:00 to 16:30, Monday to Friday, supporting collaboration, meetings, and workplace technology across the London office.

Qualifications

• Experience with Windows 11 in an enterprise environment.
• Experience with Microsoft 365 administration.
• Active Directory and Microsoft Entra ID management experience.
• Experience supporting end-user devices, workplace tech and collaboration tools.
• Strong troubleshooting, communication and customer service skills.
• Experience with IT service management and ticketing platforms.

Responsibilities

• Provide responsive on-site and remote technical support, ensuring a high level of customer service and user satisfaction.
• Build strong relationships with colleagues and stakeholders, understanding their needs and delivering effective technology solutions.
• Diagnose, troubleshoot, and resolve hardware, software, network, and device-related issues in a timely manner.
• Work collaboratively with IT teams and third-party suppliers to resolve incidents, service requests, and major technical issues.
• Monitor and contribute to service performance against KPIs and SLAs, identifying opportunities for improvement.
• Maintain accurate documentation, including support procedures, knowledge articles, asset records, and technical run books.
• Ensure compliance with IT policies, processes, security standards, and audit requirements while supporting operational excellence.
• Proactively identify risks, recurring issues, and improvement opportunities, contributing to the continuous enhancement of IT services and end-user experience.

Skills

Windows 11 support

Microsoft 365 admin

Active Directory / Entra ID

End-user devices & collaboration tools

Troubleshooting & customer service

ITSM / ticketing platforms

Intune administration

Windows Autopilot

Teams Rooms

Strong communication

Job description

Willmott Dixon is seeking a Field Support Analyst to deliver on-site IT field support for our Interiors London Office, based in Farringdon. You will provide desk-side engagement, proactive maintenance, ServiceNow ticket management, and incident resolution to keep business operations running smoothly.

The role involves on-site presence from 08:00 to 16:30, Monday to Friday, supporting collaboration, meetings, and workplace technology across the London office.