On-Site Help Desk Manager | IT Team Lead

Manpower UK; Kirklees; On-site; GBP 40,000 - 45,000; Full time

Job summary

Manpower UK advertises a permanent Help Desk Manager position based on-site in Batley/Leeds. The role reports to IT leadership and carries a negotiable salary of £40,000–£45,000 plus benefits. Responsibilities include supervising the service desk, escalating issues, and dispatching requests to maximise resource use.

The successful candidate will boost productivity, track performance, and communicate with all parties. Strong leadership and IT service-management experience are essential.

Qualifications

• Strong leadership, IT support knowledge, and service management experience are essential.
• Excellent interpersonal and communication skills are required to manage stakeholders.
• On-site, full-time role based in Batley with occasional travel if needed.

Responsibilities

• Oversee daily service-desk operations and ensure support meets agreed standards.
• Act as single point of contact for escalated problems and coordinate dispatch of requests.
• Track performance, report metrics, and drive improvements in customer satisfaction.
• Supervise the service desk team and support professional development.
• Communicate clearly with clients and internal teams to manage expectations.

Skills

Leadership

IT support knowledge

Service management

Job description

Manpower UK advertises a permanent Help Desk Manager position based on-site in Batley/Leeds. The role reports to IT leadership and carries a negotiable salary of £40,000–£45,000 plus benefits. Responsibilities include supervising the service desk, escalating issues, and dispatching requests to maximise resource use.

The successful candidate will boost productivity, track performance, and communicate with all parties. Strong leadership and IT service-management experience are essential.