On-site Engineer

Capgemini; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Capgemini in London is seeking an IT Service Desk professional to be the first point of contact for customers, delivering high-quality service and resolving incidents onsite.

You will liaise with customers to maintain clear communications, provide guidance on best practices, and use tools like ServiceNow and Intune to meet SLAs while maintaining hardware inventories via CMDB and AD.

Qualifications

• Excellent communication and interpersonal skills with customers and technical teams.
• Ability to work in a busy environment and remain calm under pressure.
• Critical thinking and problem-solving abilities.
• Working knowledge of Windows 10/11 and Microsoft 365.
• Understanding of IT hardware, printers and peripherals; basic networking.
• Interest in automation scripting is advantageous.

Responsibilities

• Be the first point of contact for customers and resolve incidents to SLA.
• Liaise with customers to ensure smooth communication and onsite service.
• Provide guidance with best practices and create KBAs.
• Resolve incidents and service requests using ServiceNow and Intune.
• Manage IT hardware using CMDB and Active Directory.

Skills

Excellent communication

Customer service

Problem solving

Windows OS 10/11

Microsoft 365 Office

IT hardware knowledge

Automation scripting

Tools

ServiceNow

Intune

CMDB

Active Directory

Job description

About the job you’re considering

You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents.

The role is onsite five days a week in London.

Your role

• First point of contact for customers, delivering the highest level of customer service and engagement.
• Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite.
• Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA’s).
• Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now and Intune.
• Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD).

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and technical teams at all levels.
• Ability to work within a busy environment and can work calmly under pressure.
• Critical thinking and problem-solving skills, with an ability to think outside the box.
• Working knowledge of Microsoft Windows OS (10 and 11) and Microsoft 365 Office Suite.
• Understanding of IT hardware, predominately desktops and laptops, but also other mobile technologies; printers; peripherals and network fundamentals.
• Interest in automation scripting technologies, would be advantageous.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
  

Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
Capgemini. Make it real.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com