On-site Engineer

Capgemini; Urmston; On-site; GBP 26,000 - 38,000; Full time

Job summary

Capgemini is seeking a proactive IT support engineer to be the first point of contact for customers at Crewe. This is an on‑site role, five days a week (06:00–21:00), with no hybrid option, focused on rapid incident resolution and proactive service delivery.

You will run floor walks, maintain spare equipment, coordinate with customers and maintenance teams, and resolve incidents via Service Now, InTune and SCCM.

Qualifications

• Excellent communication and interpersonal skills with customers and technical teams.
• Ability to work calmly under pressure in a busy environment.
• Strong problem-solving and analytical thinking with a practical approach.

Responsibilities

• Undertake regular floor walking and proactive IT support on site.
• Maintain stock of spare equipment for rapid deployment and issue resolution.
• Liaise with customers to ensure smooth communication and timely resolutions.
• Resolve incidents and service requests to SLA using Service Now, InTune and SCCM.
• Create knowledge base articles for repeatable issues.
• Represent Capgemini in daily/weekly meetings with Production and Maintenance teams.
• Be part of out-of-hours on-call rota for Crewe site.

Skills

First point of contact

Customer service

IT hardware

Windows 10/11

Active Directory

SCCM

Intune

CMDB

Autopilot

Documentation

Tools

ServiceNow

InTune

SCCM

Autopilot

CMDB

Active Directory

Windows OS

Job description

About the job you’re consideringYou will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents.The role will be on a client site five days a week (Monday to Friday between 06:00 to 21:00) in Crewe. There are no options for Hybrid or remote working.Your roleUndertake regular floor walking as a proactive support measure. Maintaining a stock of spare equipment for rapid deployment and timely issue resolution.Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite.Working closely with Maintenance teams to determine whether issues are IT-related or plant-related. Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA’s).Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now, InTune and SCCM. Engaging with Capgemini MIM for the management and resolution of major incidents. Modern workplace management experience using Autopilot would be advantageous.Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD).Representing Capgemini at daily and weekly meetings with Production and Maintenance staff.Part of out of hours on call rota for Crewe site to provide escort services for external engineers.You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.Your skills and experienceExcellent communication and interpersonal skills, with the ability to interact effectively with customers and technical teams at all levels.Ability to work within a busy environment and can work calmly under pressure.Critical thinking and problem-solving skills, with an ability to think outside the box.Working knowledge of Microsoft Windows OS (10 and 11) and Microsoft 365 Office Suite.Understanding of IT hardware, predominately desktops and laptops, but also other mobile technologies; printers; peripherals and network fundamentals.A “can do attitude” to ensure production is resumed as soon as possible with perhaps a more permanent fix being deployed at a later date. Will need to be a team player with a flexible approach towards responsibilities.A good understanding of the additional risks associated with working within a manufacturing environment, full training (and ongoing) training will be provided.Interest in automation scripting technologies, would be advantageous.Strong documentation capability with an eye for detail and relevant experience of manufacturing sector would be advantageous.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearance and pre-employment checksIf you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Some roles will also require an additional level of security clearance:Security Check (SC) Clearance :To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance .To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real – what does it mean for you?Flexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Shared energyYou’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.Why should you consider Capgemini?Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com