On-Site Calibration & Field Service Engineer

Illinois Tool Works Inc.; Cambridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

Illinois Tool Works Inc. is seeking a Field Service Engineer to provide on-site technical support across the country, performing calibration and sensitivity testing of customers' inline inspection equipment.

The role requires strong electrical/electronic skills, a relevant qualification (BTEC/ONC/HNC), a full driving licence, good communication, and a customer-focused approach; willingness to travel and work overtime/on-call as needed.

Qualifications

• Good Technical Electrical / Electronics skills.
• Minimum BTEC/ONC/HNC or similar qualification in electromechanical / electrical engineering.
• Ideally experience in a field service role and familiar with all aspects of customer service.
• Good PC literacy.
• Good Organisation skills orientated around reliably delivering what is promised.
• Good methodical approach to problem solving.
• Full current driving licence.
• Good communication skills.
• Good customer service skills.

Responsibilities

• To carry out service, calibration and sensitivity testing of customer's inline inspection equipment to the stated processes and procedures.
• Handle on site customer queries in a fair and courteous manner.
• Must be prepared to adapt to all types of environments and comply with local client's health and safety regulations.
• Completing all necessary paperwork accurately and on a timely basis in accordance with the company procedures.
• Expected to co-operate by working overtime as and when required.
• To be part of the on-call standby rota system as required.
• Must be prepared to learn a diverse set of products and continually improve your product knowledge.

Skills

Electrical / Electronics

Customer service

PC literacy

Organisational skills

Problem solving

Driving licence

Communication skills

Education

BTEC/ONC/HNC in electromechanical / electrical engineering

Job description

Illinois Tool Works Inc. is seeking a Field Service Engineer to provide on-site technical support across the country, performing calibration and sensitivity testing of customers' inline inspection equipment.

The role requires strong electrical/electronic skills, a relevant qualification (BTEC/ONC/HNC), a full driving licence, good communication, and a customer-focused approach; willingness to travel and work overtime/on-call as needed.